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# Student Employee-IT Engagement-IT Service Desk

- **Company:** Houston Sam State University
- **Location:** United States
- **Experience:** Starter
- **Salary:** $20,800.0
- **Contract:** Permanent contract
- **Skills:** Data Security, Information Technology
- **Published:** August 5, 2026
- **Apply:** https://shsu.peopleadmin.com/postings/48120/pre_apply

## About the Role

EDUCATION & EXPERIENCE REQUIREMENTS: Must be a current SHSU student enrolled in a minimum of six (6) semester hours with a SHSU GPA of 2.5 or greater. Must be able to demonstrate basic computer competencies and knowledge. IT, Service Desk or customer service job experience preferred. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered., **International Students - please visit the following website for more information on employment requirements and eligibility: https://www.shsu.edu/dept/global-engagement/international-students-and-scholars/employment.html.

## Description

Title Student Employee-IT Engagement-IT Service Desk (MAIN CAMPUS ONLY)
Employee Class Student Employee
College Work Study Position No
Department IT Engagement
Division Information Technology
Hours per week 15-26
Hiring Rate
$10.00
Preferred Student Classification
Freshman, Sophomores, and Juniors
Nature & Purpose of Position
NATURE & PURPOSE OF POSITION: Provide front line, Tier 1 support via telephone, e-mail, in person, remote, and chat support to internal and external clients.

SUPERVISION GIVEN & RECEIVED: Receives general supervision and mentoring from Service Desk Manager and full-time technicians. Serve as a mentor and source of support for other student workers., * Provide timely, consistent, and quality technical support for SHSU constituents experiencing technology issues and maintain accurate and thorough records of all interactions.

 * Maintain confidentiality and security of data observed in carrying out job duties.
 * Participate in, and provide recommendations for on, Service Desk continuous improvement efforts to better meet client or university needs.
 * Write/Maintain Review documentation and/or flag for correction of knowledge articles using the IT Knowledge Base.
 * Resolve incidents or fulfill service requests following the established policies and procedures while meeting the established Service Level Agreements or Operation Level Agreements.
 * Actively participate in a collaborative team environment where ideas, resources, knowledge and mutual respect are shared.
 * Other duties as assigned.

OTHER SPECIFICATIONS:The Service Desk is often an environment in which the employee will be exposed to fast-paced working conditions. The employee must be willing to accommodate these varying situations in addition to possessing the following essential skills:

 * Good customer service, communication, and problem-solving skills.
 * Dependability.
 * Team-oriented.

Other Requirements for the Position


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