> Markdown version of [/jobs/ext/1925698-systems-administrator-ii](https://www.wearedevelopers.com/jobs/ext/1925698-systems-administrator-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Administrator II - **Company:** NASA Jet Propulsion Laboratory - **Location:** La Cañada Flintridge, CA, United States - **Salary:** $122,720.0 - $126,672.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Computing Platforms, Configuration Management, Cyber Security, Computer Networks, Linux, Identity and Access Management, Networking Hardware, Linux Servers, Software Systems, System Software, Computer Networking Systems, Information Technology, Network Server - **Published:** August 5, 2026 - **Apply:** https://citjpl.wd5.myworkdayjobs.com/Jobs/job/JPL-Campus/Systems-Administrator-II_R5907 ## About the Role * Typically requires a bachelor's with 3 years of related experience of systems administration experience in mid-to-large environments, preferably within the U.S. military or intelligence community; or a master's degree with 1 year of related experience. * A minimum of 1 year of systems administration experience in mid-to-large environments, preferably within the U.S. military or intelligence community. * Must have a current IAT Level II/III or IAM Level I/II/III 8140 Cyber Workforce Management Certification (e.g., Security+, CASP+, Cloud+, CISSP). * Candidate must have an active TS/SCI clearance. A current Counter-Intelligence (CI) Polygraph is highly desired, and candidates must be willing to submit to a CI Polygraph. * Candidates may be required to: + Respond to after-hours requests as required in a 24/7 environment. + Work non-standard hours, including early mornings, evenings, weeknights, or weekends as needed. Preferred Qualifications: * Supported Windows or Linux VMs, workstations, and servers. * Worked in heterogeneous computing environments. * Installed and configured Windows and Linux servers and workstations for both development and operational environments. * Worked with storage environments, large data storage pools, and related hardware. * Provide systems administration support to scientists, engineers, and/or military personnel. * Ability to juggle multiple responsibilities effectively. * Familiarity with environments employing configuration management and/or configuration control measures. * Ability to write detailed instructions and documentation regarding systems administration activities. * Supported computing or networking systems in challenging environments with high-stakes outcomes. * Supported senior officers in U.S. military services or Federal agencies. ## Description The Systems Administrator II is responsible for providing effective and friendly end-user support, installation and configuration, operation, and troubleshooting of hardware, software, and related infrastructure. This individual also participates in technical research and development to enable continuing innovation within the infrastructure, and ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values as well as sponsor and cybersecurity requirements. Candidates must be self-starters and able to work through complex problems to help customers continue to operate., * Provide primary technical support for end users operating information technology assets in the classified environment. Duties will include the implementation, troubleshooting, and maintenance of Information Technology (IT) systems, including: + Provide IT support in a heterogeneous environment (Windows and Linux) with a strong focus on problem resolution and customer service. + Coordinate and execute equipment delivery and installation (requires the ability to comfortably lift and carry up to 50 lbs.). + Possess strong, in-person customer service skills and excellent communication skills, both written and verbal, to resolve customer problems. + Demonstrate persistence in working Tier 1 customer service issues until resolved. + Work a help desk ticketing system, maintaining records, and regularly updating them. + Identify and report recurring incidents, recognizing patterns of problems, and escalating them for appropriate resolution. + Develop and maintain both user and technical manuals or guidelines. + Provide support in a secure, sensitive environment for both physical equipment and digital troubleshooting. + Assist in training or provide guidance and direction to staff. * Manage the IT system infrastructure and any processes related to these systems. * Provide support to IT systems, including day-to-day operations, monitoring, and problem resolution for all client, server, storage, and network devices. * Configure and manage Windows and Linux operating systems; install and load operating system software; troubleshoot and maintain system integrity; configure network components; and implement operating system enhancements to improve reliability and performance. * Ensure compliance with regulations and government sponsor security requirements through familiarity with IT security and related technologies. * Work on-site in a collaborative team environment with internal and external co-workers. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Software Bug All Stars - and what we can learn from them](https://www.wearedevelopers.com/videos/423-the-software-bug-all-stars-and-what-we-can-learn-from-them) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Build Your Own Subscription-based Course Platform](https://www.wearedevelopers.com/videos/321-build-your-own-subscription-based-course-platform) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)