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# Staff Software Engineer - (Identity & Data Engineering Focus)

- **Company:** Zendesk
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Agile Methodology, Artificial Intelligence, Amazon Web Services, Amazon S3, Audit Trail, Cloud Computing, Cloud Computing Security, Code Review, Databases, Continuous Integration, Information Engineering, Data Presentation, Software Debugging, DevOps, Amazon DynamoDB, Python (Programming Language), Lex (Software), Node.Js, Scrum Methodology, Software Deployment, Systems Integration, Amazon Connect, ReactJS, Caching, AWS Lambda, Backend, Cloudformation, Servicebus, Amazon Relational Database Service, Containerization, Infrastructure Automation Frameworks, Information Technology, Graphql, Machine Learning Operations, Front End Software Development, Api Gateway, Restful APIs, Zendesk, Amazon Simple Queue Service (SQS), Terraform, Webhooks, Data Pipelines, Api Management, Serverless Computing, Docker
- **Published:** August 5, 2026
- **Apply:** https://arc.dev/remote-jobs/j/redirect/p9zmynw56f

## About the Role

* Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
 * 8+ years development experience with 3+ years focused on AWS serverless and data engineering environments
 * Strong proficiency in Python for backend Lambda functions
 * Solid expertise in JavaScript (Node.js backend, React frontend)
 * Hands-on experience with AWS API Gateway, Lambda, Cognito, DynamoDB, RDS, SQS, EventBridge, and S3
 * Experience customizing Cognito flows with Lambda triggers (pre-signup, authentication, MFA)
 * Familiarity with building and maintaining data engineering pipelines for ingestion, normalization, and enrichment via APIs and webhooks
 * Practical experience writing and managing Infrastructure as Code using Terraform and/or CloudFormation
 * Experience integrating IaC with CI/CD pipelines
 * Strong knowledge of cloud security, encryption, and compliance best practices
 * Excellent problem-solving skills and ability to work collaboratively

Preferred Qualifications

 * Experience integrating with cloud contact center platforms such as Amazon Connect
 * Familiarity with containerization (Docker) and orchestration (ECS, EKS)
 * AWS Developer Associate or similar certification
 * Experience with Agile/Scrum and DevOps culture
 * Nice to have: Experience with AI tools or automation in customer support/service domains using AWS AI/ML tools like SageMaker, Comprehend, or Lex
 * Nice to have: Familiarity with Zendesk APIs and its ecosystem, including integrations with customer service platforms

## Description

We are looking for a skilled Staff Cloud Developer with strong backend and frontend expertise to build scalable, secure cloud applications focused on AWS. This role emphasizes data engineering, API integrations, and identity workflows using AWS serverless technologies. The ideal candidate will have hands-on experience with Python, JavaScript/Node.js, React, and building data pipelines supporting ingestion, normalization, and enrichment., * Develop, test, and deploy AWS Lambda functions primarily in Python supporting serverless, event-driven data engineering workflows and authentication processes

 * Build and maintain RESTful and GraphQL APIs using AWS API Gateway and related services
 * Customize AWS Cognito user pools via Lambda triggers to implement authentication workflows, MFA, and token management
 * Develop responsive frontends using React.js or comparable frameworks for onboarding, authentication, and data presentation
 * Implement scalable data engineering pipelines for ingestion and processing by integrating external APIs, webhooks, and event streams
 * Collaborate with architecture and DevOps teams to develop and maintain Infrastructure as Code using Terraform and CloudFormation
 * Write secure, reusable IaC code provisioning backend cloud resources such as Lambda, API Gateway, Cognito, databases, caches, and queues
 * Participate in CI/CD pipeline configuration to automate infrastructure and application deployments
 * Ensure code meets security best practices including encryption, PII protection, and audit logging
 * Integrate cloud contact center services such as Amazon Connect with backend systems for customer engagement
 * Participate actively in Agile development processes, including code reviews and sprint planning
 * Troubleshoot, debug, and optimize applications for performance and availability


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