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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Omni-Channel Insights Analyst - **Company:** Dick's Sporting Goods Inc - **Location:** Coraopolis, PA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Text Analysis - **Published:** August 5, 2026 - **Apply:** https://www.dickssportinggoods.jobs/jobs/19834843/omni-channel-insights-analyst-coraopolis-pa/?utm_medium=%22mcloud%2Djobads%22&utm_campaign=&utm_content=Omni%2DChannel%20Insights%20Analyst&utm_term=202401924 ## About the Role * Bachelor's Degree Preferably in business, market research, or a related field * 1-3 years experience in Market Research, Marketing Analytics, Customer Satisfaction, Customer Experience, Strategy, Innovation * Showcase athlete centric behaviors and represent the voice of the athlete in all workstreams * Passion for working cross-functionally and collaboratively * Lead with empathy and authenticity * Adjust communication/presentation style to cater to various audiences * Comfort in working with various data sources (preferably in Excel) to translate insights into action Dedicated to celebrating recognition across the enterprise * Understand the connection between the athlete and teammate experience * Willing and able to work with ambiguity, shifting priorities, under pressure and in a fast-paced environment while still adhering to deadlines * Demonstrate a commitment to excellence and a desire to learn * Self-motivated, critical thinker, results-oriented, quick learner, organized, sharp eye for detail * Multi-tasking, project management and prioritization capabilities * Ability to work independently and as part of a team * Logical thinking with creative problem solving #LI-SL1 * Bachelor's Degree Preferably in business, market research, or a related field * 1-3 years experience in Market Research, Marketing Analytics, Customer Satisfaction, Customer Experience, Strategy, Innovation * Showcase athlete centric behaviors and represent the voice of the athlete in all workstreams * Passion for working cross-functionally and collaboratively * Lead with empathy and authenticity * Adjust communication/presentation style to cater to various audiences * Comfort in working with various data sources (preferably in Excel) to translate insights into action Dedicated to celebrating recognition across the enterprise * Understand the connection between the athlete and teammate experience * Willing and able to work with ambiguity, shifting priorities, under pressure and in a fast-paced environment while still adhering to deadlines * Demonstrate a commitment to excellence and a desire to learn * Self-motivated, critical thinker, results-oriented, quick learner, organized, sharp eye for detail * Multi-tasking, project management and prioritization capabilities * Ability to work independently and as part of a team * Logical thinking with creative problem solving #LI-SL1 ## Description Utilize multiple shopper and athlete experience measurement resources, platforms and methods to understand customer experience themes and drivers that include but are not limited to: * Support the team in developing and representing the "voice of consumer/athlete" through thoughtful data collection, insightful observations and careful analysis * Support the design and optimization of shopper/athlete experience surveys & performance dashboards * Support the customer satisfaction and Net Promoter System tracking and analysis * Partner with technology and omni-channel leaders to launch expanded platform capabilities and survey experiences that drive user engagement * Leverage competitive tracking data and external vendor research platforms to triangulate insights with internal data Support voice of athlete insight discovery and socialization throughout the enterprise: * Leverage text analytics data and insights measurement that support actionable performance * Support qualitative and quantitative experience measurement platforms to understand drivers of shopper trip missions, channel experience and correlation to complimentary enterprise KPIs * Support the launch and sustainment of experience measurement as a complimentary enterprise KPI * Support cross-functional partners to uncover omni and channel/region specific opportunities within the athlete journey * Develop project pipeline and milestones in partnership with team * Ensure project timetables and logistics are effectively managed, communicated to, and coordinated with all appropriate parties * Build and maintain relationships with external vendors and internal partners Synthesis and dissemination of shopper and athlete insights: * Work with team to analyze large collections of data into impactful insights that drive strategy and decision making through clear and concise storytelling * Leverage and integrate multiple primary experience measurement data sources into a single recommendation on a research topic * Apply various methods to independently analyze and interpret data to identify actionable insights * Understand overall business needs, as well as individual parts of processes and department functions ## 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