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# Manager Computer Operations

- **Company:** Kforce Inc.
- **Location:** Celebration, FL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Information Systems, Information Technology Operations, Knowledge Management, Network Architecture, Software Deployment, Information Technology, Laptops
- **Published:** August 5, 2026
- **Apply:** https://www.dice.com/job-detail/88ba9b84-f09a-4ff8-84f6-65177c63ab92

## About the Role

* Associate's degree, Bachelor's degree, Technical Certification, or equivalent combination of education and professional experience in Information Technology, Computer Science, Information Systems, or a related field
 * Minimum 7 years of IT experience supporting enterprise technology environments
 * Experience managing IT operations, service desk functions, infrastructure support teams, or technical service delivery organizations
 * Strong understanding of IT Service Management (ITSM) principles and best practices
 * Experience supporting endpoint management, software deployments, asset management, and enterprise support operations
 * Knowledge of network infrastructure, telecommunications, hardware, software, and end-user technologies
 * Experience working in highly structured environments with documented processes, compliance requirements, and operational standards

Preferred Experience:

 * ITIL or related service management experience
 * Multi-site or geographically dispersed support environments
 * Enterprise-level infrastructure and operations support
 * Business continuity and disaster recovery planning
 * Process improvement and operational transformation initiatives

Key Skills and Competencies:

 * Leadership and Team Development
 * Service Delivery Management
 * IT Operations Management
 * Incident and Problem Management
 * Change Management
 * Customer Service Excellence
 * Communication and Presentation Skills
 * Strategic Thinking and Decision Making
 * Process Improvement
 * Technical Troubleshooting
 * Documentation and Knowledge Management
 * Collaboration and Relationship Building

Additional Requirements:

 * Ability to travel to support multiple locations as needed (approximately 25%-40%)
 * Ability to work in both office and field environments
 * Ability to lift up to 50 pounds and perform physical tasks associated with technology deployments and support activities

## Description

Kforce has a client that is seeking a Manager Computer Operations in Celebration, FL., We are seeking an experienced IT Operations & Service Delivery Manager to lead enterprise IT support and infrastructure operations within a large, multi-site environment. This individual will be responsible for overseeing day-to-day IT service delivery, managing technical teams, ensuring operational excellence, and driving continuous improvement initiatives that enhance end-user satisfaction and business outcomes.

This role combines leadership, service management, infrastructure oversight, and hands-on technical expertise. The ideal candidate has a strong background in IT operations, service desk management, endpoint support, and enterprise technology environments., * Lead and manage the delivery of IT services while ensuring alignment with business objectives and service level expectations

 * Oversee daily operations of technical support teams, including workload management, escalations, scheduling, and incident response
 * Monitor service performance metrics and implement improvements to drive efficiency, reliability, and customer satisfaction
 * Manage enterprise service management processes, including Incident Management, Problem Management, Change Management, and Request Fulfillment
 * Ensure operational support coverage and adherence to established service level agreements (SLAs)
 * Develop, implement, and maintain operational procedures, standards, documentation, and best practices
 * Oversee deployment, configuration, maintenance, and lifecycle management of desktops, laptops, mobile devices, printers, and other IT assets
 * Coordinate enterprise-wide software deployments, upgrades, updates, patching activities, and technology refresh initiatives


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