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# IT Support Specialist

- **Company:** TEKSYSTEMS INC.
- **Location:** Batavia, IL, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Temporary contract
- **Skills:** Active Directory, Backup Devices, Software Documentation, Disaster Recovery, Distributed Systems, Information Technology Operations, Knowledge Management, Network Troubleshooting, Server Administration, Server Supported Gaming, Transmission Control Protocol (TCP), Virtualization Technology, Wireless Networks, Connectivity Problems, Tablet Computers, Laptops, Network Server
- **Published:** August 5, 2026
- **Apply:** https://www.dice.com/job-detail/1670b783-db13-49c6-9d70-50a76b70ebb0

## About the Role

* 3+ years of experience in desktop support, technical support, or IT service delivery.
 * Strong experience troubleshooting hardware and software issues.
 * Experience supporting desktop operating systems in an enterprise environment.
 * Knowledge of user account administration and directory services.
 * Understanding of TCP/IP networking and basic network troubleshooting.
 * Experience supporting servers and virtualized environments is preferred.
 * Strong problem-solving and troubleshooting skills.
 * Excellent communication, customer service, and organizational skills.
 * Ability to manage multiple priorities in a fast-paced environment.
 * Technical degree or equivalent combination of education and experience preferred., * Experience supporting multiple locations or distributed environments.
 * IT service management knowledge or certifications.
 * Infrastructure project experience.
 * Knowledge of disaster recovery and business continuity best practices.
 * Industry certifications related to desktop support, networking, systems administration, or service management.

Key Skills

 * Desktop Support
 * Technical Support
 * Hardware Troubleshooting
 * Software Installation & Support
 * Operating System Support
 * User Account Administration
 * Active Directory
 * Network Troubleshooting
 * Server Support
 * IT Asset Management
 * Customer Service
 * Documentation & Knowledge Management

## Description

End User & Desktop Support

 * Provide Level 1 and Level 2 support for desktop and workplace technology issues.
 * Troubleshoot and repair hardware including:
 + Desktop and laptop computers
 + Monitors
 + Keyboards and mice
 + Barcode scanners and handheld devices
 + Printers and multifunction devices
 + Mobile devices and tablets
 * Install, configure, upgrade, and support hardware and software.
 * Perform data backup and restoration activities as needed.
 * Assist users with technical issues while maintaining a high level of customer service.

IT Service Delivery

 * Support IT operations for multiple sites and maintain service quality standards.
 * Manage IT assets, including procurement, configuration, deployment, maintenance, and inventory tracking.
 * Support onboarding, offboarding, and user account administration.
 * Participate in infrastructure projects, system upgrades, and technology rollouts.
 * Document procedures, knowledge articles, support guides, and technical solutions.
 * Ensure compliance with organizational IT standards, security policies, and best practices.

Infrastructure Support

 * Provide basic troubleshooting for network connectivity issues and escalate when necessary.
 * Assist with setup and configuration of wired and wireless network equipment.
 * Support server administration activities including updates, patching, and maintenance.
 * Maintain network and system documentation.
 * Assist with monitoring and troubleshooting infrastructure components.

Communication & Training

 * Communicate technical updates, projects, and planned changes to end users.
 * Provide end-user education and support for new technologies and processes.
 * Partner with local teams to improve customer satisfaction and support effectiveness.


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