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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Technician - **Company:** gb Low Carbon Contracts Company - **Location:** Leeds, UK (Remote available) - **Salary:** £40,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Agile Methodology, Application Packaging, Confluence, JIRA, Business Software, Cloud Computing, DevOps, IBM Hardware Management Console, Identity and Access Management, Networking Basics, Azure Active Directory, Remote Service Software, Workflow Management Systems, Microsoft InTune, Deployment Automation, Atlassian Tools, User Administration - **Published:** August 5, 2026 - **Apply:** https://www.totaljobs.com/job/it-service-desk-technician/low-carbon-contracts-company-job107796180 ## About the Role * Proven experience in IT support within a business environment * Strong knowledge of: * Microsoft 365, Azure AD, and Intune * Device provisioning via Autopilot and remote support tools * ITIL-aligned service desk operations and ticket management * Cybersecurity best practices * Experience managing hardware assets, including tracking, auditing, and lifecycle management using ITSM tools * Comfortable working with hardware vendors for repairs and warranty management * ITIL v4 Foundation certified (or equivalent experience) * Familiar with change and access management practices Desirable * Experience with application packaging tools (e.g., Intune, JumpCloud) * Atlassian platform administration (e.g., Jira workflows, field configs) * Awareness of Agile or DevOps environments ## Description WFH policy: Employees are required to attend the office 2 days/week Flexible working: Variety of flexible work patterns subject to line manager discretion e.g. Compressed 9-day fortnight. Reports to: IT Service Operations Manager Deadline Note: We reserve the right to close the advert before the advertised deadline if there are a high volume of applications. Role Summary: The IT Service Desk Technician plays a critical role in delivering day-to-day end-user IT support across the organisation. As the first point of contact for IT-related incidents and service requests, you will help ensure a seamless and professional support experience for all staff. Reporting to the IT Service Operations Manager, you'll be part of a collaborative team of seven technicians supporting business-as-usual services through our service desk platform (currently Jira Service Management). You will support a range of technologies across hardware, cloud, and business applications. This role includes close collaboration with Infrastructure, Architecture, Development, and Data teams, and requires interaction with third-party vendors to ensure smooth service delivery. Support will be provided both face-to-face and remotely, in line with LCCC policies and procedures. You'll take pride in delivering a consistent, user-focused experience, and contribute to improving service quality and satisfaction. The role also offers project-based work opportunities., IT Support & Service Desk Operations * Deliver 1st and 2nd line support for staff across the organisation * Manage incidents and requests through Jira Service Management, ensuring timely resolution within agreed SLAs * Maintain accurate ticket records and escalate issues appropriately * Produce and maintain high-quality knowledge base articles for users and support staff * Provide excellent customer service in person, over the phone, and via remote tools Technical Environment * End-User Devices & Platforms: Windows 11+, macOS 26+, iOS devices * Cloud & Productivity Platforms: Microsoft 365, Azure AD, Intune (MDM), Autopilot * Collaboration & Workflow Tools: Jira Service Management, Confluence * Business Applications & IAM: * 1st line support for internally developed tools * Joiner-Mover-Leaver (JML) processes * Identity and Access Management (IAM) audits * Networking & AV: * Basic network troubleshooting * Audio-visual support for meeting rooms and events Asset & Hardware Management * Provision and configure laptops, mobile devices, and peripherals * Maintain hardware asset records using ITSM tooling * Manage repairs, warranty replacements, and hardware lifecycle tasks * Support office moves and hardware relocations as required Cross-Team Collaboration * Work with Infrastructure and other tech teams to resolve complex or cross-functional issues * Contribute to project delivery, including rollout of new technologies and testing of upgrades Additional Duties * Occasional travel to regional offices * Administrative user management (e.g., AD, Exchange, Intune) * Maintain compliance with LCCC policies and processes * Support and train colleagues in your specialist areas when needed * Carry out other duties as reasonably required ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Enabling automated 1-click customer deployments with built-in quality and security](https://www.wearedevelopers.com/videos/83-enabling-automated-1-click-customer-deployments-with-built-in-quality-and-security) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)