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# Help Desk Administrator - Cheam - Temp to Perm (Immediate Start)

- **Company:** Invictus Recruitment
- **Location:** Sutton, UK
- **Salary:** £30,000.0 - £34,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Excel, Computer-Aided Facility Management
- **Published:** August 5, 2026
- **Apply:** https://www.totaljobs.com/job/temp/invictus-recruitment-job107797629

## About the Role

A World Leading Service provider who operates on an international scale is looking for a Help Desk Administrator based in Cheam area working for the large corporate building. This role is with the hours of Mon-Fri 8am-5pm so the successful candidate will have to be available immediately and must have experience in working on the helpdesk before using CAFM experience and dealt with planning reactive., * Must have FM and Helpdesk experience

 * Strong organisation skills.
 * Can work well in a large team and can also Multi-task
 * Previous experience in client facing role
 * Confident with numbers as you will be prepping and carrying out the billing on a weekly and monthly basis to the client.
 * Experience in accounting or finance will be an advantage.
 * Confident with Excel
 * Must be able to demonstrate a strong sense of customer focus
 * Self-motivated and systematic.
 * Results/task orientated attention to detail and accuracy.
 * Excellent time management and organisation skills.

## Description

* Handling telephone and email queries from clients and engineers on outstanding and ongoing work orders.
 * Raising jobs and closing jobs on the CAFM system
 * Categorising and resourcing the correct engineer based on skills and proximity to work location.
 * Contacting other branch members with regard to queries on purchase orders, thresholds and call-out responses.
 * Recording reactive maintenance calls onto a computerised system.
 * Working on the internal system and clients throughout the day.
 * Cover Holiday/Sickness for colleagues
 * Assist other team members when required.
 * Ensure accurate and timely allocation of work requests from clients to meet service level agreements.
 * Processing invoices and raising purchase orders.
 * Working to tight deadlines and targets provided my management in accordance with contract requirements.
 * Any other duties requested by the Helpdesk Manager.


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