> Markdown version of [/jobs/ext/1926984-end-user-support-analyst](https://www.wearedevelopers.com/jobs/ext/1926984-end-user-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Support Analyst - **Company:** Howden Joinery Ltd - **Location:** Goole, UK (Remote available) - **Salary:** £41,372.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Office, Microsoft Software, Azure Active Directory, Microsoft InTune, Laptops - **Published:** August 5, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5828127062 ## About the Role Are you passionate about technology and delivering great service? Do you enjoy solving problems and helping people get the most from their technology?, * Previous experience in an IT support, End User Support, Service Desk or Desktop Support environment. * Excellent customer service and communication skills. * The ability to diagnose and resolve technical issues efficiently. * Experience supporting Windows devices, laptops, mobile technology and Microsoft applications. * A proactive and organised approach to managing incidents and service requests. * Strong problem-solving skills and attention to detail. * The ability to build effective working relationships with colleagues at all levels. * A willingness to travel occasionally to support business locations. * A full driving licence would be advantageous. Experience with technologies such as Microsoft 365, Active Directory, Azure AD, Intune, endpoint management tools, and mobile device management solutions would be beneficial. ## Description As part of a collaborative and fast-paced team, you'll provide both remote and on-site support for end user technology across the business. From laptops and mobile devices to systems supporting our manufacturing, warehousing, and transport operations, you'll play a key role in keeping our colleagues connected and productive. What you'll be doing * Provide technical support for desktops, laptops, mobile devices and associated technology. * Respond to and resolve incidents and service requests in a professional and timely manner. * Deliver excellent customer service, ensuring users receive the support they need. * Support users across office, manufacturing, warehouse and transport environments. * Assist with device builds, deployments, upgrades and refresh programmes. * Support the management of end user device security and compliance standards. * Work closely with Service Desk, Service Delivery and Infrastructure teams to deliver effective solutions. * Support technology projects and implementation activities. * Maintain accurate asset, hardware and software records. * Contribute to continuous service improvements and the reduction of recurring technical issues This role is based from our Howden office, with occasional travel to other business locations when required. 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