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# First Level Support

- **Company:** DIS AG
- **Location:** Baden-Baden, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Linux, Systems Integration, Operational Systems
- **Published:** August 5, 2026
- **Apply:** https://www.adzuna.de/details/5827908454

## About the Role

* Abgeschlossene IT-Ausbildung bspw. Fachinformatiker für Systemintegration oder vergleichbare Erfahrung
 * Sie haben erste Berufserfahrung im Support gesammelt
 * Idealerweise Kenntnisse in den aktuellen Betriebssystemen (Windows 7-11, Linux, MacOS)
 * Begeisterung für IT und neue Technologien

## Description

* Sofortiges Klassifizieren von Kundenanfragen
 * Erstellung und Bearbeitung von Incidents
 * Fehleranalyse und Störungsbeseitigung
 * Im Falle einer Weiterleitung: Erstellung von aussagekräftigen Support-Tickets
 * Verantwortung der kompletten Dokumentation in der Kundendatenbank


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