> Markdown version of [/jobs/ext/1927644-solution-architect-dtc-operations](https://www.wearedevelopers.com/jobs/ext/1927644-solution-architect-dtc-operations). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Solution Architect DTC Operations - **Company:** CYBEX GmbH - **Location:** München, Germany - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Cloud Computing, Cloud Services, Salesforce.Com, Information Technology - **Published:** August 5, 2026 - **Apply:** https://www.xing.com/jobs/muenchen-solution-architect-dtc-operations-156840324 ## About the Role * Bachelor's or Master's degree in IT, Computer Science, or a related field * Extensive experience in Salesforce Core architecture, development, or support * Hands on experience in at least two of: Service Cloud, Loyalty Cloud, Data 360 * Experience in Service Delivery, Incident Management, or Operations (ITIL preferred) * Exposure to Retail, E Commerce, and Salesforce Order Management is advantageous * Strong communication skills, fluency in English, and ability to work in an international environment * High ownership mindset, adaptability to Change as well as strong interpersonal skills ## Description * Own the RUN pillar of the DTC ecosystem, ensuring stable, SLA compliant operations while supporting GOVERN activities in collaboration with Solution Architects * Manage day to day L2/L3 incidents, service requests, and feature requests, including root cause analysis, resolution, and continuous improvement delivery * Act as the primary IT contact for business stakeholders, capturing and translating functional and technical requirements into sustainable solutions * Drive continuous improvements through a structured feature request process and proactively identify service gaps, efficiency gains, and cost optimization opportunities * Coordinate releases, upgrades, migrations, and system updates across the application landscape, ensuring architectural alignment with IT standards * Monitor service delivery performance using SLAs and KPIs, ensuring agreed service levels are consistently met * Collaborate closely with Solution Architects to jointly own platform governance, standards, and compliance with non functional requirements (security, performance, legal) * Liaise with external service providers and coordinate with internal teams including eCom, CRM, PMO, IT, Digital, Engineering, and Product Management * Contribute to solution design, technical specifications, and documentation, including diagrams and process flows * Coach and support team members while ensuring adherence to IT policies, principles, and guidelines ## Related Videos - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents) - [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready) - [Cloud-nativeApplications- What’s the buzz about](https://www.wearedevelopers.com/videos/55-cloud-nativeapplications-what-s-the-buzz-about) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) ## Related Articles - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)