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# IT Help Desk Technician

- **Company:** Willow Valley Retirement Communities
- **Location:** Lancaster, PA, United States
- **Experience:** Expert
- **Salary:** $39,520.0
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Issue Tracking Systems, Internet Services, Networking Basics, Information Technology
- **Published:** May 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2916ebe6c443faa2

## About the Role

Do you have experience in User training (technical support)?, Do you have a Associate's degree?, We're looking for someone who is technically capable, approachable, and eager to help:

 * Associate degree in Information Technology or 6+ months of related experience (or equivalent combination)
 * Strong communication and customer service skills
 * Basic working knowledge of TCP/IP networking.
 * Hands-on experience troubleshooting hardware and basic software issues
 * A proactive mindset and willingness to learn

## Description

Willow Valley Communities - Lancaster, PA
Looking to launch or grow your IT career in a role where you can truly make an impact? At Willow Valley Communities (WVC), we're seeking a customer-focused IT Help Desk Technician who enjoys solving problems, helping others, and working in a collaborative, supportive environment.
In this role, you'll be the first point of contact for IT support, assisting both Team Members and Residents with their technology needs-from troubleshooting computers to supporting TV, phone, and internet services across our vibrant community., As a Level 1 Help Desk Technician, you'll play a key role in keeping our organization connected and running smoothly:

 * Serve as the first point of contact for IT support via phone, email, and ticketing system
 * Troubleshoot and resolve issues involving computers, printers, software, and basic networking
 * Perform hardware repairs, replacements, and upgrades (PCs, monitors, peripherals, phones, etc.)
 * Deliver prompt, friendly, and effective customer service to Team Members and Residents
 * Escalate complex issues to senior IT staff or vendors as needed
 * Assist with onboarding and training users on basic technology use
 * Support Residents with CampusTV, CampusTel, and CampusNet services, including setup and guidance
 * Help Residents learn and use updated cable box features
 * Maintain accurate documentation in the ticketing system
 * Participate in an on-call rotation for evening and weekend coverage


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