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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SAP IT Manager - Application, Reliability and Service Maintenance - **Company:** Johnson & Johnson - **Location:** Jacksonville, FL, United States - **Experience:** Expert - **Salary:** $102,000.0 - $175,950.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Application Lifecycle Management, Configuration Management Databases, Information Systems, Data Governance, Knowledge Management, Logical Volume Manager, SAP ERP, SAP NetWeaver, Release Management, SAP APO, SAP (Applications), SAP NetWeaver Business Warehouse, SAP HANA, SAP Knowledge Warehouse, SAP Sales and Distribution, Software Engineering, Tableau (Software), Informatica Powercenter, System Availability, Sap Business Objects, Sap Fiori, Information Technology, Performance Monitor, SAP S/4HANA, Meditech, Webmethods - **Published:** August 5, 2026 - **Apply:** https://www.jobmonkeyjobs.com/career/27904900/Sap-It-Manager-Application-Reliability-Service-Maintenance-Florida-Jacksonville-1306 ## About the Role Bachelor's degree in information systems, computer science, or equivalent work experience., We are seeking a business-focused technology leader who can drive results in a dynamic, fast-paced technology environment. * 10+ years of experience supporting and administering SAP applications and technologies, including SAP ECC, GTS, CRM, BW, APO, GRC, SAP BusinessObjects, NetWeaver Portal, Process Orchestration, Gateway/Fiori, LVM, Web Dispatcher, and HANA * Experience using approved AI-enabled tools to improve productivity * In-depth SAP knowledge across OTC (SAP SD), Finance, and Make, with experience in one or more supply chain functional areas such as Plan, Deliver, Source, Make, Quality, or Finance * Strong understanding of ITIL processes, including incident, change, problem, and release management * Experience managing vendor work orders, invoices, performance metrics, procedural guidance, and continuous process improvement * Experience with technologies such as SAP, Informatica, Tableau, or webMethods * Strong problem-solving, accountability, ownership, and partner relationship management skills * Excellent verbal and written communication skills, including the ability to clearly articulate business and IT impacts during major service disruptions * Strong judgment, negotiation, influencing, analytical, and leadership skills * Ability to manage global, cross-cultural relationships and prioritize business outcomes in a fast-paced environment * Ability to work independently, manage multiple priorities, and provide and apply feedback constructively * Strong communication skills, with the ability to engage effectively in person and through established communication channels Preferred Qualifications * Hands-on S/4HANA experience * SAP certification Travel: Up to 10%, domestic and international., SAP ERP Central Component (SAP ECC), SAP S/4HANA ## Description We are searching for the best talent for a SAP IT Manager - Application, Reliability and Service Maintenance professional to be located in Jacksonville, FL, As part of the ERP Technology Services team, this role leads SAP MedTech Vision and Innovative Medicine business services and supports application maintenance for SAP ECC and S/4HANA environments. Reporting to the Sr. Manager, ERP Services, the IT Manager will oversee service delivery, portfolio management, incident and problem management, compliance, knowledge management, and continuous improvement. This role is critical to delivering a strong end-to-end customer experience, high system availability, and reliable business operations through automation and preventive measures. Preferred Focus Areas * Driving observability initiatives to improve visibility into system health, performance, and user experience * Expanding automation to improve efficiency, reduce manual effort, and enable proactive issue resolution * Supporting AI-driven capabilities such as predictive analytics, intelligent incident management, and self-healing services * End-to-end supply chain business process knowledge is highly valued This role will help build a resilient, intelligent, and highly automated SAP ERP service ecosystem aligned with enterprise digital transformation goals., * Service Level Management: Own the service level management lifecycle, including SLAs/OLAs, performance monitoring, reporting, service reviews, stakeholder engagement, compliance, data governance, and continuous improvement. * Application & Technology Portfolio Management: Optimize the SAP portfolio, maintain CMDB accuracy, and partner with application development and infrastructure teams on lifecycle, impact, and cost assessments. * Incident and Problem Management: Lead rapid incident resolution, major incident communications, root cause analysis, prioritization, and sustainable fixes to prevent recurrence. * Knowledge Management: Champion knowledge management and KCS practices, ensuring knowledge assets are created, maintained, and shared effectively. * Continuous Service Improvement: Use KPIs and customer feedback to improve service delivery, automation, self-service, and operational processes. * Transformation Collaboration: Collaborate with ongoing transformational programs across the J&J supply chain. What You'll Bring * Collaborate with business partners, Technical Product Owners, developers, and vendors to deliver reliable SAP services * Improve the application lifecycle across design, deployment, operations, monitoring, and automation * Support high availability through proactive performance management, readiness reviews, and capacity planning * Build strong global partnerships with diverse, high-performing teams * Build strong communication and collaboration across business, technical, and vendor teams ## Related Videos - [Headless by Design: Building Enterprise Systems That Agents Can Actually Use](https://www.wearedevelopers.com/videos/100092-headless-by-design-building-enterprise-systems-that-agents-can-actually-use) - [When AI Runs the Business: The Reality of Enterprise-Wide Automation](https://www.wearedevelopers.com/videos/100124-when-ai-runs-the-business-the-reality-of-enterprise-wide-automation) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Inside Mercedes-Benz: How CIO Katrin Lehmann is Empowering 5,000 Developers and Driving Digital Change](https://www.wearedevelopers.com/videos/1360-inside-mercedes-benz-how-cio-katrin-lehmann-is-empowering-5-000-developers-and-driving-digital-change) ## Related Articles - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)