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# IT Support Analyst

- **Company:** Quanta Infrastructure Solutions Group
- **Location:** Chicago, IL, United States
- **Experience:** Experienced
- **Salary:** $54,995.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Microsoft Azure, Cloud Computing, Cloud Storage, File Systems, Issue Tracking Systems, Virtual Private Networks (VPN), System Center Configuration Manager, Remote Access Technology, User Provisioning Software, Virtual Machines, Cisco Anyconnect, ServiceNow IT Service Management, Microsoft InTune, Information Technology, Hardware Asset Management, Network Server, Engineering Base, Servicenow
- **Published:** August 5, 2026
- **Apply:** https://www.chicagocareersite.com/job.asp?id=3342073000&tx=CT2624TYZ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 3-6 years of IT support experience, including at least 2 years in a corporate enterprise environment
 * Hands-on experience supporting Microsoft Active Directory and Microsoft 365, including user provisioning, permissions, and account management.
 * Experience with endpoint management tools such as Microsoft SCCM or Microsoft Intune for device deployment, updates, and policy management.
 * Exposure to Microsoft Azure environments, including cloud storage, virtual machines, and infrastructure services.
 * Experience troubleshooting VPN connectivity, preferably Cisco AnyConnect or similar remote access tools.
 * Familiarity with IT ticketing systems such as Jira, ServiceNow, or similar platforms for incident tracking and support workflows.

## Description

In Office: M-F, 8AM-5PM | Travel up to 30% Domestic Travel

As an IT Support Analyst, you'll keep desktops, laptops, and networks running smoothly! With a fast-growing office, you'll make a tangible impact from day one.

This entry-mid-level role is ideal for IT professionals with a solid foundation in technical support who want to grow their technical depth and customer service expertise in a dynamic environment. The IT Support Analyst provides hands-on support across the organization, ensuring timely resolution of IT issues, managing company devices, and supporting onboarding and offboarding processes. The role requires strong troubleshooting skills, excellent documentation habits, and a customer-focused mindset., * Provide first-line technical support for IT hardware, software, and engineering applications in a fast-paced corporate environment.

 * Image, configure, troubleshoot, and repair Dell and Lenovo laptops/workstations, including high-performance engineering devices.
 * Support Microsoft 365 and Active Directory administration, including user setup, permissions, and account management.
 * Deploy and manage laptops using SCCM and/or Microsoft Intune for imaging, updates, and endpoint management.
 * Support Microsoft Azure environments, including file storage, virtual machines, servers, and cloud infrastructure.
 * Troubleshoot VPN connectivity using Cisco AnyConnect and support company mobile devices.
 * Manage employee onboarding/offboarding, hardware inventory, asset tracking, and lifecycle refresh programs.
 * Provide high-quality in-person, phone, and video support, including executive-level users and occasional after-hours needs.
 * Document solutions and troubleshooting steps within IT knowledge bases and internal documentation.
 * Travel up to 30% to support regional offices as needed


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