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# TechOps System Administrator

- **Company:** Hana Cloud Solutions LLC
- **Location:** Carlstadt, NJ, United States
- **Salary:** $51,500.0 - $87,800.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Firmware, Local Area Networks, Network Architecture, Performance Tuning, Remote Desktop Services, Topdesk, Wide Area Networks, Software Troubleshooting, Computer Equipment, Information Technology
- **Published:** May 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6b1acfe1dcb9bc91

## About the Role

Do you have experience in Customer communication?, Do you have a Bachelor's degree?, * Bachelor's Degree, Information Technology/Computer Science

 * Proven experience as an IT Help Desk Support or similar role.
 * Knowledge of computer hardware, software, and troubleshooting techniques.
 * Strong communication and customer service skills.
 * Familiarity with help desk software and remote desktop tools.
 * Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
 * A degree in Computer Science, Information Technology, or a related field is preferred.
 * Bilingual in Korean and English

## Description

* Assist users in resolving hardware, software, and network-related issues.
 * Walk users through problem-solving processes and provide step-by-step solutions
 * Diagnose and troubleshoot technical issues reported by end-users.
 * Escalate complex problems to the appropriate IT support teams for resolution.
 * Perform root cause analysis and implement solutions to prevent recurring issues.
 * Maintain accurate records of user issues, solutions provided, and other relevant information.
 * Create and update knowledge base articles to facilitate self-help for end-users.
 * Install, configure, and update software applications and operating systems.
 * Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
 * Conduct routine checks and maintenance tasks to ensure system stability and security.
 * Provide basic training to end-users on using hardware and software applications.
 * Create and deliver user guides and tutorials for common issues.
 * Collaborate with other IT support teams and departments to resolve complex issues.
 * Participate in meetings and contribute to the improvement of IT processes.
 * Manage the comprehensive design of CCTV systems, including camera selection, network architecture, storage solutions (NVR/VMS), and integration with other security or IT platforms.
 * Install and configure advanced CCTV systems, ensuring adherence to design specifications, industry best practices, and relevant regulatory standards
 * Develop and manage comprehensive preventative maintenance programs for enterprise-level CCTV infrastructure, including firmware management, system health monitoring, and performance tuning.


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