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# Desktop Support Technician Level II

- **Company:** QUANTUM SKY LLC
- **Location:** Chicopee, MA, United States
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Network Service, Software Engineering, Software Systems, Mainframe Programming
- **Published:** August 5, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9075529/desktop-support-technician-level-ii

## About the Role

* Experience managing network modernization work or system projects of similar scope and complexity
 * Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.)
 * Capabilities needed to deliver in-person and remote IT aid.
 * Fantastic installation, diagnostic, upgrade, and restoration abilities.
 * Excellent vertical and lateral thinking.
 * Superb time management skills.
 * Clear written and verbal communication.
 * Forbearing, flexible, and supportive
 * On site support in Westover, MA.
 * Active Comp TIA IAT Level II certification; i.e. SecPlus+ certification.

Clearance:

 * Active DoD Secret clearance

Travel:

 * Minimal, less than 10%

## Description

* Provide support to end-users for PC, server, mainframe applications, and hardware.
 * Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals
 * May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
 * Simulate or recreate user problems to resolve operating difficulties.
 * Recommend systems modifications to reduce user problems.
 * Maintain currency and highest level of technical skill in field of expertise.


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