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# IT Helpdesk Support Specialist

- **Company:** Stockdale Capital Partners, LLC
- **Location:** Los Angeles, CA, United States
- **Salary:** $70,000.0 - $72,000.0
- **Contract:** Permanent contract
- **Skills:** Cyber Security, System Configuration, Issue Tracking Systems, Networking Hardware, Microsoft Office, Azure Active Directory, Visual Systems, Internet Protocol Telephony, ServiceNow IT Service Management, Office365, Microsoft InTune, Computer Equipment, Information Technology
- **Published:** May 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=813b8b81b8c41606

## About the Role

Do you have experience in Zoom?, * Proven experience in providing technical support in an IT environment.

 * Proficiency with Office 365 applications.

 * Strong knowledge of Windows 10/11 operating systems.

 * Experience with ConnectWise Automate Ticketing system or similar platforms is not required but preferred.

 * Capable of troubleshooting and replacing computer hardware.

 * Experience with video conferencing tools (MS Teams and Zoom).

 * Familiarity with VOIP systems (Zoom phones)

 * Patching and mounting network equipment on racks.

 * Familiarity with Microsoft Entra/Intune

 * Some knowledge of Audio/Visual systems and security cameras.

Key Attributes:

 * Strong problem-solving skills and attention to detail.

 * Ability to manage multiple tasks and priorities effectively.

 * Excellent communication and interpersonal skills.

 * A proactive and customer-focused approach to IT support.

 * Ability to lift equipment and boxes as needed.

 * Must have own reliable transportation.

## Description

* Provide IT helpdesk support to company employees.

 * Diagnose, troubleshoot, and maintain Windows 10/11 computers running Microsoft Office 365.

 * Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools.

 * Assist users with remote support for technical issues.

 * Monitor and respond to tickets within the company's IT ticketing system.

 * Maintain IDF rooms and IT equipment in clean condition.

 * Provide technical guidance to end-users on IT tools, systems, and processes.

 * Continuously identify and recommend improvements to helpdesk processes for greater efficiency and user satisfaction.

 * Help write and maintain IT knowledgebase documentation.

 * Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively.

 * Monitor and manage company vendors and IT services

 * Assist with cyber security remediation efforts, including patching vulnerabilities and enforcing information security best practices.

 * Travel to other office locations including out of state when requested.


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