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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Support Technician - **Company:** The Providencia Group - **Location:** El Paso, TX, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Active Directory, Ethernet, Microsoft Exchange Server, Microsoft Office, Networking Cables, Remote Access Technology, Windows Remote Assistance, Azure Active Directory, Microsoft SharePoint, TCP/IP, Wireless Networks, Microsoft Onedrive, Information Technology, User Accounts - **Published:** May 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d2619b868be979ec ## About the Role Do you have a valid Driver's License license?, Do you have experience in Wireless networking?, Do you have a High school diploma or GED?, * High School diploma is required; Bachelor's degree in Information Technology or similar field is preferred * 1-3 Years of technical helpdesk experience is required * At least one entry level technical certification such as CompTIA A+, Network+, Security+ or Microsoft MCP required. Two or more certifications preferred * Experience providing software, hardware, network, and computer user support * Working knowledge of Ethernet, TCP/IP, network cabling, wireless, and remote access practices * Working knowledge of Microsoft Windows 10, Microsoft Office 365 cloud apps and services to include but not limited to Microsoft Teams, OneDrive, and SharePoint * Communication Skills: You should have excellent verbal and written communication skills, as you will be interacting with users who may have varying levels of technical expertise. * Customer Service Skills: You should have strong customer service skills and be able to work well with users to resolve their technical issues. * Problem-solving Skills: You should be able to identify problems and develop creative solutions to resolve them. You should also be able to work well under pressure and prioritize tasks effectively. * Team oriented * Be able to handle a fast-paced environment * Must possess strong computer skills in MS Office, including Excel, Word, & Teams * Ability to type 45 wpm, * Must be at least 21 years of age * A valid US Driver's license * Have the ability to obtain a Public Trust Clearance Security Clearance Requirements: * Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information. * Must be a U.S Citizen * Residency requirement - 3 cumulative years in the last 5 years. Physical Demands * Must be able to lift and carry IT equipment weighing 50 pounds * Standing/Walking/Mobility: Must have mobility to attend meeting with other managers and employees. * Climbing/Stooping/Kneeling: 10% of the time. * Lifting/Pulling/Pushing: 10% of the time. * Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time. * Sitting: Sitting for prolonged and extended periods of time. ## Description We are seeking a highly organized and detail-oriented IT Helpdesk Technician to join our team. As a IT Helpdesk Technician, you will be responsible for managing tickets, providing resolutions, and keeping the knowledge base up to date. What You'll Do You will work closely with the IT staff and management, other workers/staff or stakeholders as applicable to provide technical support for remote end users. Responsibilities include, but are not limited to: * Perform remote assistance for software\hardware troubleshooting, upgrade, installation, and configuration * Follow Standard Operating Procedure (SOP) to resolve various trouble/request tickets and carry out system administration tasks * Update SOPs as needed and add knowledgebase entries * Escalate and communicate reported issues to System Administrators and Engineers as needed * Provide a brief IT orientation to new staff as necessary * Manage user accounts in Microsoft Active Directory/Azure AD * Manage user mailboxes in Microsoft Exchange Online * Coordinate IT equipment provisioning, shipping, and retrieval * IT asset tracking and management for the contract * Perform other duties as assigned ## Related Videos - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)