> Markdown version of [/jobs/ext/192907-team-lead-support-intellij](https://www.wearedevelopers.com/jobs/ext/192907-team-lead-support-intellij). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Team Lead Support IntelliJ

- **Company:** JetBrains, Inc.
- **Location:** Boston, MA, United States
- **Experience:** Expert
- **Salary:** $200,000.0 - $210,000.0
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Spring Security, Apache Tomcat, Databases, Enterprise Architecture Framework, Glassfish Application Servers, Hibernate (Java), Issue Tracking Systems, IntelliJ IDEA, Java Persistence API, Java Virtual Machine (JVM), WildFly (JBoss AS), Javaserver Pages, PostgreSQL, Windows Remote Assistance, Software Engineering, SQL Databases, Virtualization Technology, JetBrains, Java Application Server, Spring-boot, Git, Kotlin, Information Technology, Zendesk, Network Server, Webhooks, Software Version Control, Docker
- **Published:** May 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f74219facccf33f8

## About the Role

Do you have experience in Zendesk?, Do you have a Bachelor's degree?, * Bachelor's degree or foreign equivalent in Computer Science, Information Technology or related field.

 * 5 years of software design experience with Java and JVM-specific tools such as JMC or YourKit.
 * 3 years of experience with:
 + Enterprise frameworks and technologies such as Spring, Tomcat, and similar;
 + Kotlin;
 + SQL and PostgreSQL databases;
 + Java Enterprise Frameworks including Spring Boot, Spring Security, Spring Data JPA, Hibernate and Thymleaf;
 + Java Applications Servers: Tomcat, WildFly, JBoss and GlassFish;
 + JSP;
 + JVM specific tools including Java Mission Control (JMC), YourKit, JProfiler, jstack and jps.
 * 1 year of experience with:
 + Virtualization technologies such as Docker, WSL or similar;
 + Version Control System Git;
 + IntelliJ IDEA;
 + ZenDesk workflows on triggers, automations and webhooks levels.

Position is based in Waltham MA with 3 days per week required on-site. Travel is domestic and international to attend professional conferences and for team meetings and offsite onboarding of team members. Frequency of travel: 5-6 times per year as needed. Percentage of time: 10%
Unrestricted authorization to work in the U.S. is required.

## Description

* Manage projects relating to JetBrains' IntelliJ IDEA including work assignments performed by a team of 8 to 10 professional IntelliJ IDEA Support Engineers.
 * Review and support team members' progress and oversee timely and accurate completion of projects.
 * Perform supervisory tasks including onboarding new employees and supervising their performance, accuracy and productivity.
 * Follow and maintain existing team processes and introduce innovations and improvements to streamline as needed.
 * Oversee resolution of product user problems through email, ticket system, issue tracker, ZenDesk, StackOverflow, Twitter, and other remote assistance modalities.
 * Write technical documents, update and refine FAQs for users; maintain and update the employer's internal Knowledge Base resource database in resolving issues and problems.


## Related Videos

- [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94)
- [Kotlin Multiplatform - True power of native code reuse](https://www.wearedevelopers.com/videos/4-kotlin-multiplatform-true-power-of-native-code-reuse)
- [Docker Compose: Rediscovered](https://www.wearedevelopers.com/videos/1978-docker-compose-rediscovered)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [Why Kotlin is the better Java and how you can start using it](https://www.wearedevelopers.com/videos/661-why-kotlin-is-the-better-java-and-how-you-can-start-using-it)
- [Git for Code Reviews](https://www.wearedevelopers.com/videos/429-git-for-code-reviews)

## Related Articles

- [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026)
- [WeAreDevelopers Dev Digest Issue 116 - The new search wars…](https://www.wearedevelopers.com/magazine/445-wearedevelopers-dev-digest-issue-116-the-new-search-wars)
- [Dev Digest 132 - Binging WADFlix?](https://www.wearedevelopers.com/magazine/473-dev-digest-132-binging-wadflix)