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# Solution Engineer Balkans

- **Company:** Synology GmbH
- **Location:** Düsseldorf, Germany
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Network Attached Storage (Server Appliance), Virtualization Technology
- **Published:** August 5, 2026
- **Apply:** https://www.adzuna.de/details/5827738374

## About the Role

* Relevant IT qualification and at least 3 years of experience in a technical pre-sales, solution engineering, technical consulting, or comparable customer-facing technical role
 * Strong technical knowledge of networking, storage, NAS, virtualization, and video surveillance
 * A natural ability to combine technical understanding with customer and business needs
 * Strong presentation, communication, and consultative selling skills
 * Fluent Serbian and/or Hungarian as well as English, both written and spoken
 * Experience working with customers, partners, or channel organizations, with a clear, confident, and target-oriented approach
 * Ability to explain complex technical topics in an understandable and engaging way
 * Creativity, flexibility, and a proactive problem-solving mindset
 * High degree of self-responsibility, ownership, and strategic thinking
 * Friendly, collaborative personality and strong team-player attitude
 * Based in Novi Sad (Serbia) or close by, with a valid driving licence and own vehicle for customer visits throughout the country (compensation package will be presented)

## Description

We are looking for a customer-focused Solution Engineer who combines strong technical expertise with a commercial mindset. In this role, you will be a trusted technical advisor for customers, partners, and our sales organisation, helping to identify needs, design suitable solutions, and demonstrate the value of our products.
Your mission

 * Act as the technical pre-sales contact for prospective customers, business partners, and the sales team
 * Understand customer requirements and translate them into compelling product and solution proposals
 * Present, demonstrate, and explain product capabilities, use cases, and technical benefits
 * Support on-site and remote customer meetings, workshops, proof of concepts, and project opportunities
 * Collaborate with the our Key Account Managers based in the Balkan region, European office, distributor network, and channel partners on strategic sales activities
 * Prepare and deliver technical training for business partners and customers
 * Support the preparation and execution of events, including technical setup and product demonstrations, independently or together with Marketing and Sales colleagues
 * Provide technical input for sales opportunities, partner enablement, and go-to-market activities
 * Offer occasional technical guidance to existing customers where needed, with a clear focus on enabling successful solution adoption rather than day-to-day support


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