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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Support Specialist - **Company:** Whitsons Culinary Group - **Location:** Berkeley, IL, United States - **Experience:** Expert - **Salary:** $60,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Zebra (Programming Language), Microsoft Word, Microsoft Excel, Active Directory, Antivirus Softwares, Microsoft Online Services, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Microsoft Office, Microsoft PowerPoint, Azure Active Directory, Microsoft SharePoint, Virtual Local Area Networks, Office365, Software Troubleshooting, Malware, Microsoft Onedrive, Information Technology - **Published:** May 15, 2026 - **Apply:** https://www.juju.com/job/00000000fzjhrn ## About the Role + Microsoft SharePoint, OneDrive, O365 Administration + Manage and monitor user identities and access through Microsoft Entra / Azure AD + Rapid7 Incident response/ Antivirus/Malware cleanup + End-user support and troubleshooting + ITSM ticketing system recording detail. Respond to tickets within the SLA policy timeframe. + Strong knowledge of Windows 11 operating systems + Software installation, configuration, and troubleshooting + Windows Server Active Directory, DNS, DHCP, Group Policy + Teams telephone system configurations + Layer 2 Networking skills, switching, VLANs. + Printer mapping and configurations + Zebra label printer troubleshooting, Including Colos + Copier and Printer configurations + Mobile Device Management software, + College Degree in Computer Science, Information Technology or any other related field preferred or similar experience Other Qualifications, Experience, and Competencies: (include the ability to manage and supervise staff, if required; the ability to travel or speak foreign languages, if necessary, etc.) + Minimum 5-7 years previous technical experience + Layer 1 networking a plus + Ability to build rapport with clients + Ability to carry/lift/move up to 50 lbs. on occasion, depending on product or materials. + Strong troubleshooting, problem-solving, and critical thinking skills + Positive and professional demeanor + Excellent written and verbal communication skills + Ability to occasionally work overnight shifts and weekends as needed on a team rotation schedule. + Bilingual Spanish a plus + Ability to work in a team environment as well as individually. + Availability to support the Production Team outside of working hours if needed. + Proficient in Microsoft Office such as Word, Excel, Outlook, and PowerPoint, While performing the duties of this job, the team member is frequently required to sit, talk and hear; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk and climb stairs, lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee must be able to multi-task and tolerate frequent interruptions. ## Description The Senior IT Support Specialist provides advanced technical support while assisting in the administration of core IT systems. This role supports Microsoft 365 services, including email and SharePoint, while serving as a senior escalation point for help desk issues. The position also supports endpoint technologies, including printer mapping, printer configuration, and troubleshooting of specialized devices such as Zebra label printers ensuring reliable system operations and high-quality technical support for end users., + Monitor and evaluate flagged emails, ensuring proper handling to maintain email security., + Performs all other duties as assigned. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Enhancing Workload Security in Kubernetes](https://www.wearedevelopers.com/videos/356-enhancing-workload-security-in-kubernetes) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Full Spectrum File Uploads](https://www.wearedevelopers.com/videos/870-full-spectrum-file-uploads) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WeAreDevelopers LIVE - Yes, CSS Can Do That!](https://www.wearedevelopers.com/videos/1819-wearedevelopers-live-yes-css-can-do-that) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies)