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# Desk / IT Support Specialist

- **Company:** TEKSYSTEMS INC.
- **Location:** Opelika, AL, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $72,800.0
- **Contract:** Temporary to permanent
- **Skills:** Identity and Access Management, Software Engineering, Information Technology, User Accounts
- **Published:** August 5, 2026
- **Apply:** https://www.dice.com/job-detail/aa4de56d-daf3-4f2e-a1d2-692fc4cfa8bf

## About the Role

* Experience providing desktop and end-user technical support.
 * Strong troubleshooting skills across hardware, software, and operating systems.
 * Experience supporting user accounts, permissions, and access management.
 * Ability to manage multiple support requests in a fast-paced environment.
 * Excellent customer service and interpersonal communication skills.
 * Comfortable interacting with employees at all levels, including leadership.
 * Self-motivated, adaptable, and eager to learn new technologies.

Preferred Attributes

 * Well-rounded technical experience with the ability to support various IT functions.
 * Positive attitude and confidence in handling technical issues independently.
 * Strong organizational and problem-solving skills.
 * Desire for long-term growth and advancement within an IT team.

## Description

We are seeking an IT Support professional to provide a combination of Level 1 and Level 2 technical support. This role is primarily focused on resolving end-user issues, delivering exceptional customer service, and supporting a variety of hardware, software, and access-related requests. The ideal candidate is a proactive problem solver with strong communication skills and a desire to continuously learn and grow within an IT organization., * Provide first and second-level technical support for end users.

 * Troubleshoot and resolve password, account access, and permission-related issues.
 * Support desktops, laptops, printers, network-connected devices, and other workplace technology.
 * Diagnose and resolve hardware and software issues in a timely manner.
 * Manage and resolve support tickets while maintaining excellent customer service.
 * Escalate complex issues when necessary and follow through to resolution.
 * Assist with small-scale IT projects and operational improvement initiatives.
 * Collaborate with team members and business stakeholders to ensure effective support delivery.
 * Participate in ongoing training and stay current with new technologies, processes, and best practices.
 * Provide on-site technical support across a wide range of IT needs.


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