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# Digital Solutions Manager

- **Company:** TEKSYSTEMS INC.
- **Location:** Greensboro, NC, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $135,200.0 - $145,600.0
- **Contract:** Temporary contract
- **Skills:** Agile Methodology, JIRA, Customer Data Management, Scrum Methodology, User Administration
- **Published:** August 5, 2026
- **Apply:** https://www.dice.com/job-detail/fcd5497a-1696-4bb2-8a0f-9df9d38059c0

## About the Role

* 5+ years of experience in Direct-to-Consumer (DTC) ecommerce, preferably within retail, apparel, footwear, or consumer goods.
 * 5+ years of Product Owner, Product Manager, Platform Manager, or similar experience.
 * Strong experience writing user stories and working within Agile environments.
 * 3+ years of project management experience.
 * 3+ years of experience with CRM, CDP, ESP, or customer engagement platforms.
 * 3+ years of Salesforce Commerce Cloud experience.
 * Experience managing third-party website integrations involving customer data.
 * Strong understanding of customer journeys, checkout flows, account management, returns, and order management functionality.

Preferred Qualifications

 * Salesforce Marketing Cloud experience.
 * Product Owner or Product Manager certification.
 * MBA.
 * Experience supporting global ecommerce platforms.
 * Experience with email and SMS marketing integrations.

Top Skills

 * Ecommerce Product Ownership
 * Salesforce Commerce Cloud
 * Agile & Jira
 * User Story Creation & Backlog Management
 * Direct-to-Consumer Retail Experience
 * Digital Product Management
 * Stakeholder Management
 * Project Management
 * Business Requirements Gathering
 * Customer Experience Optimization, The ideal candidate has a strong ecommerce product background, Salesforce Commerce Cloud expertise, and experience supporting customer-facing digital experiences within a DTC retail environment. They are comfortable wearing multiple hats, balancing strategic roadmap ownership with hands-on testing, issue resolution, stakeholder management, and platform support in a lean, fast-paced organization.

## Description

Seeking a Digital Solutions Manager to own and enhance key
customer-facing areas of a global ecommerce platform, including Checkout, My
Account, Returns & Exchanges, Email/SMS Sign-Up, and Consent Management.
This role blends Product Ownership, Project Management, Platform Support, and
Business Analysis responsibilities while partnering closely with Ecommerce,
Marketing, Customer Service, and IT teams., * Own and prioritize product backlogs for Checkout and Customer Experience functionality.

 * Create user stories, define requirements, and participate in Agile ceremonies including backlog grooming, sprint planning, and standups.
 * Serve as the business owner and subject matter expert for customer-facing website functionality.
 * Lead cross-functional initiatives across Ecommerce, Marketing, IT, Logistics, Customer Service, and third-party partners.
 * Drive continuous improvement efforts by identifying friction points, analyzing root causes, and implementing solutions.
 * Support and optimize customer data integrations, including Email, SMS, and preference management platforms.
 * Conduct testing, issue resolution, and business user support for assigned platform areas.


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