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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** CSM - **Location:** Richfield, OH, United States (Remote available) - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Network Security, Service Pack, Wi-Fi Technology, Computer Equipment, Information Technology, Network Support, 3-tier Architectures, Network Server, Hardware Debugging - **Published:** August 5, 2026 - **Apply:** https://www.careerbuilder.com/job-details/it-support-specialist-richfield-oh--bd26e13c-6cd1-4180-89a3-984c24ef79f2 ## About the Role Communication Skills, Computer Hardware, Computer Servers, Computer Software, Computer Systems, Customer Support/Service, Desktop Administration, Diagnostics Solutions/Software, Hardware Repair, Help Desk, IT Service Management (ITSM), Identify Issues, Laptop PC, Microsoft Windows System Administration, Network Security, Network Support, On Call, On Site Support, Operating Systems, Peripheral Hardware, Printers, Problem Solving Skills, Project/Program Management, Records Management, Resolve Customer Issues, Software Patches, Technical Support, Technical Writing, Wi-Fi, Willing to Travel ## Description * Build, upgrade, and configure desktop/laptop devices * Assist with the management of hardware devices and phone system * Daily help desk administration * Desk side and field phone, computer, printer, network and Wi-Fi support * General IT support for users of various technical backgrounds, both local and remote * Troubleshoot reported technology problems * Participation in remote support of Enterprise-wide help desk reported issues and incidents * Regional branch visits and support Primary Duties: * Answer user inquiries regarding computer software or hardware operation to resolve problems * Set up equipment for employee use, performing or ensuring proper installations of cables, operating system and appropriate software * Install and perform minor repairs to hardware, software, or peripheral equipment * Maintain helpdesk and Project Management records of daily communication transactions, problems and remedial actions taken or installation activities * Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support * Escalate major hardware or software problems or defective products to tier 2 support (technicians or Help Desk Manager) or tier 3 (vendors) for service * Develop training materials and procedures, or train users in the proper use of hardware or software * Confer with staff, users, and management to establish requirements for new systems or modifications * Install and troubleshoot Windows computers * Assist with patching all computer systems and related devices * Provide Enterprise-wide remote support for helpdesk-reported issues and incidents * Regular regional branch visits for field support as needed - travel up to 25% * Participate in IT on-call rotation, providing support off-hours and weekends as needed * Other duties as assigned ## Related Videos - [Culture Starts With You: Rethinking Leadership in 2025](https://www.wearedevelopers.com/videos/1715-culture-starts-with-you-rethinking-leadership-in-2025) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [IKEA Story: Transforming an Iconic Retail Brand](https://www.wearedevelopers.com/videos/444-ikea-story-transforming-an-iconic-retail-brand) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [What's (new) with Spring Boot and Containers?](https://www.wearedevelopers.com/videos/1514-what-s-new-with-spring-boot-and-containers) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)