> Markdown version of [/jobs/ext/1931146-manager-worldwide-support](https://www.wearedevelopers.com/jobs/ext/1931146-manager-worldwide-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, Worldwide Support - **Company:** Nutanix - **Location:** Madrid, Spain - **Salary:** €110,400.0 - **Contract:** Permanent contract - **Skills:** HybridCloud, Nutanix - **Published:** August 5, 2026 - **Apply:** https://www.buscojobs.com.es/manager-worldwide-support-en-madrid-ID-365536258 ## About the Role Minimum of 5 years in support roles with at least 3 years in management of Support Engineers Strong people management and team leadership capabilities Technical background to understand engineering work and support complex issues Experience in handling escalations and leading global projects Strong communication skills across diverse stakeholders and departments Excellent emotional intelligence and conflict management skills Fluency in English; proficiency in additional languages is a plus Familiarity with Nutanix technology, hyper?converged infrastructure, and cloud?native technologies is desirable What We Offer Hybrid work setup with at least three days per week in the office, Glorias area, Barcelona Weekly team meetings and daily slack chats; collaborative environment with focus on continuous improvement and learning through industry certifications and Nutanix training ## Description Opportunity Exciting times here at Nutanix as we are expanding our EMEA team in Barcelona!Our ValuesHungry, Humble, Honest, with HeartMeet Your TeamHere at Nutanix, we support our customers with passion and teamwork.Fast reactions and strong focus on customer satisfaction guide everything we do, and our NPS score reflects this commitment.Our team is made of talented engineers from different countries and cultures.They act as true customer advocates and work closely with Engineering, Field, and Sales teams.Learning is part of our daily routine, and everyone aims to grow into a Hybrid Cloud expert.Your RoleLead and mentor a team of high-performing Technical Support Engineers, promoting a customer?focused approachOversee and manage the team handling complex escalationsDocument and report on team performance and escalations for transparency and accountabilityBuild relationships with diverse teams across the organization to facilitate effective cross?collaborationAchieve certification of the entry?level Nutanix technical certification within the first 6 monthsEnsure the team is performing at the highest possible level by prioritizing tasks, managing conflicts, and handling pressure effectivelyWhat You Will BringMinimum of 5 years in support roles with at least 3 years in management of Support EngineersStrong people management and team leadership capabilitiesTechnical background to understand engineering work and support complex issuesExperience in handling escalations and leading global projectsStrong communication skills across diverse stakeholders and departmentsExcellent emotional intelligence and conflict management skillsFluency in English; proficiency in additional languages is a plusFamiliarity with Nutanix technology, hyper?converged infrastructure, and cloud?native technologies is desirableWhat We OfferHybrid work setup with at least three days per week in the office, Glorias area, BarcelonaWeekly team meetings and daily slack chats; collaborative environment with focus on continuous improvement and learning through industry certifications and Nutanix trainingPermanent employment with an annual gross base salary starting from €70,000, variable based on job?related knowledge, skills, and experienceOther compensation elements:Nutanix stock (RSU) with certain vesting criteriaParticipation in Employee Stock Purchase Plan (ESPP)Private Health Care Plan for you and your familyLife and disability insuranceMeal voucher cardLunch in the office 3 days per weekFree on?site parking availableFlexible compensation scheme including transport assistanceWellbeing plan providing discounted access to sports facilities across SpainGreat work/life balance: paid parental leave, part of a follow?the?sun team (no night shift), hybrid work environment, recognition awards, paid industry training and certificationPay TransparencyThe OTE range for this position at commencement of employment is expected to be between EUR €73,600 and EUR €110,400 per year.Please note that OTE offered may vary depending on relevant objective factors, including market location, job?related knowledge, skills, and experience.#J-*****-Ljbffr ## Related Videos - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Panel: New Work](https://www.wearedevelopers.com/videos/816-panel-new-work) ## Related Articles - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Should Tech Managers Be Developers First? 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