> Markdown version of [/jobs/ext/1931203-it-operations-stability-analyst](https://www.wearedevelopers.com/jobs/ext/1931203-it-operations-stability-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# It Operations & Stability Analyst

- **Company:** Allianz Group
- **Location:** Madrid, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Agile Methodology, Artificial Intelligence, Data Analysis, Data Centers, Information Technology Operations, Automation of Marketing, Operational Data Store, Microsoft PowerPoint, Scrum Methodology, Power BI, SQL Databases, Information Technology, Data Analytics, Servicenow
- **Published:** August 5, 2026
- **Apply:** https://www.buscojobs.com.es/it-operations-stability-analyst-en-madrid-ID-365506044

## About the Role

Bachelor's degree in Technology, IT, Engineering, Business, or a related field
Experience in service management, process improvement, or IT operations - in an analyst or operations management capacity.
ITIL 4 Foundation certification (or actively working towards it)
Strong data analytics capability - able to gather, clean, and analyse operational data using Excel, Power BI, or SQL to build KPI dashboards and translate insights into action
Experience of working in ITSM - incident, problem, and change management
Proficiency in MS Excel and PowerPoint; familiarity with statistical and data modelling tools
Strong communication, stakeholder management, and presentation skills
Detail-oriented, well organised, and able to manage multiple priorities independently
Hands?on experience with ServiceNow or a comparable ITSM platform
Familiarity with GenAI tooling, or automation platforms
Experience evaluating IT operations workflows to identify automation or GenAI opportunities - translating findings into clear requirements and partnering with technical teams through build, testing, and rollout
Familiarity with modern observability and monitoring practices - AIOps, anomaly detection, log and event correlation - and an understanding of how GenAI can reduce noise, enable predictive alerting, and accelerate incident resolution
Agile or Scrum working experience
Experience working in a large, matrixed, or regulated organisation

## Description

About The Job At Allianz Technology, we are shaping the future of IT operations by combining infrastructure excellence, data-driven insights, and AI-powered innovation.What You DoInfrastructure StabilitySupport the development and delivery of the IF&IS stability roadmap, including change delivery quality and risk reduction initiativesMonitor and analyse the performance of IT infrastructure services - servers, networks, workplace, and applications - and proactively address potential issues before they become disruptionsCollaborate with cross-functional teams to resolve incidents, drive root cause analysis for major outages, and develop action plans to prevent recurrenceIdentify and leverage opportunities for GenAI and automation to improve IT operations, change delivery, and monitoring capabilityContinuous Service ImprovementIdentify opportunities for process optimisation and service enhancements across the incident, problem, and change lifecycleApply data analytics to operational and service data to measure improvement effectiveness, surface trends and outliers, and make data-driven recommendationsDrive automation adoption initiatives that enhance service delivery, reduce manual effort, and improve consistencyStay current with industry trends, best practices, and emerging tooling to bring fresh thinking to the teamCollaboration & CommunicationWork closely with IT teams, vendors, and stakeholders to ensure seamless service delivery across IF&IS and beyondCommunicate clearly with both technical and non-technical audiences - providing updates on infrastructure status, improvement initiatives, and analytical findingsPrepare and present performance reports and improvement activity summaries to senior managementWhat You BringBachelor's degree in Technology, IT, Engineering, Business, or a related fieldExperience in service management, process improvement, or IT operations - in an analyst or operations management capacity.ITIL 4 Foundation certification (or actively working towards it)Strong data analytics capability - able to gather, clean, and analyse operational data using Excel, Power BI, or SQL to build KPI dashboards and translate insights into actionExperience of working in ITSM - incident, problem, and change managementProficiency in MS Excel and PowerPoint; familiarity with statistical and data modelling toolsStrong communication, stakeholder management, and presentation skillsDetail-oriented, well organised, and able to manage multiple priorities independentlyHands?on experience with ServiceNow or a comparable ITSM platformFamiliarity with GenAI tooling, or automation platformsExperience evaluating IT operations workflows to identify automation or GenAI opportunities - translating findings into clear requirements and partnering with technical teams through build, testing, and rolloutFamiliarity with modern observability and monitoring practices - AIOps, anomaly detection, log and event correlation - and an understanding of how GenAI can reduce noise, enable predictive alerting, and accelerate incident resolutionAgile or Scrum working experienceExperience working in a large, matrixed, or regulated organisationWhat We OfferWe offer a hybrid work model which recognises the value of striking a balance between in?person collaboration and remote working, including up to 25 days per year working from abroad.We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares programme and multiple employee discounts (details vary by location).From career development and digital learning programmes to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.About Allianz TechnologyWith its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalisation.With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimise, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co?create the best customer experience.We service the entire spectrum of digitalisation - from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.In short: We deliver comprehensive end?to?end IT solutions for Allianz in the digital age.We are the backbone of Allianz.Commitment to Integrity, Fairness & InclusionAllianz Technology is proud to be an equal opportunity employer dedicated to fostering an inclusive work environment for everyone.We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life.Ultimately, our greatest strength as a company lies in the unique skills, experiences, and backgrounds our employees contribute.We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.#J-*****-Ljbffr


## Related Videos

- [From Traction to Production: Maturing your GenAIOps step by step](https://www.wearedevelopers.com/videos/1535-from-traction-to-production-maturing-your-genaiops-step-by-step)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles)
- [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)
- [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)
- [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)