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# Junior It Support / It Service Desk / Client Support

- **Company:** Drees & Sommer SE
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** System Configuration, Microsoft Office, Office Suite, Software Engineering, Information Technology
- **Published:** August 5, 2026
- **Apply:** https://www.buscojobs.com.es/junior-it-support-it-service-desk-client-support-en-madrid-ID-365501113

## About the Role

Completed training in IT, currently studying IT, or first experience in IT support
Basic knowledge of Windows, Office 365, and common office applications
Understanding of basic IT concepts (hardware, software, networks)
Strong willingness to learn and develop new skillsCustomer?oriented mindset and structured way of working
Willingness to travel if needed
High level of English (written and spoken)

## Description

Company Description Creating a future worth living for future generations gets us out of bed every morning.Depending on the project, we are consultants, implementers, or both for sustainable, innovative and economical solutions for real estate, industry, energy and infrastructure.Our more than 6,500 employees at over 80 locations worldwide support our customers in interdisciplinary teams.Our thinking is both visionary and realistic.We work independently and as part of a team.With passion and the latest technologies.We unite.Join us at Dreso and let's create a world we want to live in.Job DescriptionSustainable, digital, innovative, and economical-these four aspects are at the heart of everything we do.We are an innovative partner in consulting, planning, construction, and operations.As part of our Client Support team, you will support our internal users across different departments by providing IT assistance and ensuring a smooth daily operation.You will work closely with experienced colleagues in a collaborative and international environment.Are you communicative, eager to learn, a team player, and solution-oriented?Then join our international IT team at our Spanish location in Malaga or elsewhere in Spain.We offer you an entry?level position with growth opportunities in a modern IT environment and a supportive team.Key ResponsibilitiesAct as a first point of contact for hardware and software issues, mainly in 1st and 2nd level support, via remote support or on siteSupport troubleshooting and assist in resolving IT issues under guidance from senior colleaguesHelp monitor and maintain IT systems in a Microsoft client environmentAssist in IT projects such as software rollouts, hardware setup, and migrationsContribute to documentation and user guides, and support basic user training sessionsCollaborate with IT colleagues across different locationsQualificationsCompleted training in IT, currently studying IT, or first experience in IT supportBasic knowledge of Windows, Office 365, and common office applicationsUnderstanding of basic IT concepts (hardware, software, networks)Strong willingness to learn and develop new skillsCustomer?oriented mindset and structured way of workingWillingness to travel if neededHigh level of English (written and spoken)Additional InformationTo ensure your work?life balance, we offer the option of mobile workingWe promote your professional and personal development through individual training and further education at the Drees & Sommer AcademyWe support your health with a bonus for sports enthusiasts.We offer the possibility of subscribing to a private health insurance policyEmployees benefit from tax advantages related to their commuting expenses for the officeFiscal advantages for employees expenses in meal costs during worktime.Employee referral program with attractive bonus schemeSupporting career and family by receiving tax benefits for kindergarten expenses#J-*****-Ljbffr


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