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# AWS Support Engineer

- **Company:** P2PSoftTek Inc
- **Location:** Charlotte, NC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Amazon S3, BASIC (Programming Language), Databases, Data Validation, Data Infrastructure, Database Queries, Python (Programming Language), Microsoft SQL Server, Performance Tuning, SQL Stored Procedures, SQL Databases, Scripting, Snowflake, Apache Spark, Gitlab, Infrastructure Automation Frameworks, Functional Programming, Cloudwatch, Terraform, Dynatrace, Servicenow
- **Published:** August 5, 2026
- **Apply:** https://www.dice.com/job-detail/8a208c23-8820-4abd-8b9e-aa26a52195f5

## About the Role

5+ years of experience in a technical operation, sustain, or platform support role

 - 5+ years'' experience with AWS services (Glue, RDS, S3, Lambda, CloudWatch)

 - Experience supporting Snowflake, including query monitoring, warehouse management, and task/pipe troubleshooting

 - Proficiency with Microsoft SQL Server - query writing, stored procedures, and basic DBA tasks

 - Strong SQL skills for ad-hoc investigation and data validation

 - Experience building or maintaining Dynatrace dashboards and configuring alerting thresholds

 - Solid understanding of monitoring principles - metrics, logs, traces, alerting

 - Ability to work calmly under pressure during live incidents

 - Strong written communication skills for incident tickets and handoff notes

Preferred Qualifications

 - Ability to create the dashboards in Dynatrace

 - Familiarity with infrastructure-as-code tools such as Terraform

 - Experience with CI/CD pipelines and GitLab

 - Exposure to ServiceNow or similar incident/change management frameworks

 - Scripting experience in Python, SQL, Spark for automation and operational tooling

## Description

Monitor and maintain AWS cloud services including Glue, RDS, S3, Lambda, Step Function, CloudWatch other AWS services

 - Perform day-to-day operational support and troubleshooting for Snowflake data platform workloads

 - Support and maintain Microsoft SQL Server (MSSQL) databases including performance tuning, index maintenance and backup validation

 - Write, optimize, and troubleshoot SQL queries across Snowflake and MSSQL environments

 - Build, maintain, and enhance Dynatrace dashboards for application and infrastructure observability

 - Respond to and triage alerts generated from Dynatrace, CloudWatch, and other monitoring tools

 - Perform root cause analysis (RCA) on incidents and document findings and remediation steps

 - Escalate critical issues to development or platform engineering teams with full context and impact assessment.

 - Participate in scheduled shift rotations including nights, weekends, and public holidays

 - Maintain runbooks and operational documentation

 - Support change management processes and assist with deployment validations during off-hours maintenance windows

 - Identify patterns in recurring incidents and raise improvement tickets to engineering teams


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