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# Desktop Support Technician

- **Company:** Insight Global
- **Location:** Chesterfield, VA, United States
- **Experience:** Starter
- **Salary:** $31,200.0 - $39,520.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Issue Tracking Systems, Information Technology Operations, Network Troubleshooting, Microsoft Office, Networking Basics, Information Technology, User Administration, User Accounts
- **Published:** August 5, 2026
- **Apply:** https://jobs.insightglobal.com/jobs/find_a_job/virginia/chesterfield/desktop-support-technician/job-560134/

## About the Role

· 1-2 years of experience in desktop support or a similar IT role
· Strong knowledge of Windows operating systems
· Experience with Active Directory, Office 365, and basic networking concepts
· Familiarity with ticketing systems(ServiceDesk preferred)
· Solid troubleshooting and problem-solving skills
Excellent communication and customer service abilities

## Description

Insight Global is seeking a fully on-site Desktop Support Technician for a local client responsible for providing technical assistance to end users, maintaining desktop systems, and ensuring smooth day-to-day IT operations., · Provide Tier 1 technical support for desktops, laptops and mobile devices
· Diagnose and resolve hardware, software, and network issues in a timely manner
· Install, configure, and maintain operating systems (Windows) and standard business applications
· Manage user accounts, permissions, and access in Active Directory and related systems
· Support onboarding and offboarding processes, including equipment setup and account provisioning
· Document issues, resolutions, and processes in the ticketing system(ServiceDesk)
· Collaborate with other team members to escalate and resolve complex issues
· Perform routine maintenance, updates, and system checks
Assist with IT projects such as system upgrades, deployments, and migrations


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