> Markdown version of [/jobs/ext/1932230-full-stack-development](https://www.wearedevelopers.com/jobs/ext/1932230-full-stack-development). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Full Stack Development - **Company:** CareerCircle - **Location:** Golden Valley, MN, United States - **Experience:** Experienced - **Salary:** $41,600.0 - $47,840.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Email Management, Filemaker, Issue Tracking Systems, Office365, Servicenow - **Published:** August 5, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/mn/golden-valley/ece6fc82-e118-427b-bbeb-2f38133edc12 ## About the Role Curiosity Timelines Operations Leadership ServiceNow Coordinating Multitasking Communication Service Level Self-Motivation Time Management Problem Solving Customer Service Listening Skills Self-Sufficiency Email Management Technical Support Help Desk Support Business Valuation Willingness To Learn Microsoft Windows 10 IT Service Management Organizational Skills, * Strong problem solving, time management, and communication skills * A successful track record of troubleshooting complex problems and 1st call resolution * Strong problem solving and listening skills coupled with patience to be able to assist end users with the questions and issues they may be experiencing * Passionate and eager to learn new skills * Demonstrated strong organizational skills * Thrives in a team environment but is also self sufficient * Must have the ability to multi-task, organize and document many tasks at one time * Strong ability to clearly document issues and resolutions * Ability to adapt to an ever-changing environment * Commitment to customer satisfaction Skills Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service, Windows 10, Active directory Additional Skills & Qualifications * Prior level ½ technical support experience (ServiceNow, ITSM, o365, Win11, AD, PW resets, Filemaker) * Traits: self-motivated, curious, problem solver ## Description Service Desk Analysts will provide customer service and technical support to employees and is responsible for providing resolutions through expert problem identification, analysis and appropriate troubleshooting. This position will receive trouble tickets via email, ticketing system or telephone and are responsive and effective in creating tickets, resolving tickets and/or coordinating escalation if needed for resolution. Responsibilities: * Handle incoming calls, tickets and emails timely and within service level timelines while providing excellent customer service to clients * Ensure tickets are created for all client interactions * Understand and deliver on ticket escalation protocols * Own the responsibility of tickets by ensuring statuses are kept current, documentation is clear and issues are resolved. Tickets must be updated in real time as events and actions occur * Report progress to clients and notifying them of resolutions through various types of documentation * Create documentation on frequently asked questions for use with other Service Desk Analysts * Maintain compliance with all appropriate regulatory requirements including HIPAA * Perform other duties as assigned, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Service Desk Analyst TEKsystems Golden Valley, MN*On-Site Patience Curiosity Timelines Operations Leadership ServiceNow Coordinating Multitasking Communication Service Level Self-Motivation Time Management Problem Solving Customer Service Listening Skills Self-Sufficiency Email Management Technical Support Help Desk Support Business Valuation Willingness To Learn Microsoft Windows 10 IT Service Management Organizational Skills Full Stack Development Artificial Intelligence Business Transformation Troubleshooting (Problem Solving) +0 ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Robots are coming into the wild! 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