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# Operations Support Manager

- **Company:** Cohen-Esrey, LLC
- **Location:** Cedar Rapids, IA, United States
- **Experience:** Experienced
- **Salary:** $60,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Microsoft Office
- **Published:** August 5, 2026
- **Apply:** https://www.careerbuilder.com/job-details/operations-support-manager-ne-ia-cedar-rapids-ia--4631da1d-c953-4cfd-82e2-77989af28762

## About the Role

* 4 years of experience in affordable multi-family property management
 * Excellent written and verbal communication
 * Ability to multitask, manage priorities, and meet deadlines in a fast-paced environment
 * Proficient in Microsoft Office Suite, Onesite, and EIV, Auditing, Background Investigation, Cross-Functional, Customer Satisfaction, Data Analysis, Detail Oriented, File Audits, Government, Home Inspections, Marketing, Microsoft Office, Multitasking, Operational Audit, Operational Support, Operations Management, Order/Customer Fulfillment, Performance Management, Presentation/Verbal Skills, Process Management, Property Management, Regulatory Compliance, Tax Credits, Team Building, Team Lead/Manager, Time Management, Writing Skills

## Description

The Operations Support Manager role plays a critical function in supporting regional operations through data analysis, audit oversight, process coordination, and team communication. The successful candidate will collaborate cross-functionally and directly support Regional Vice Presidents (RVPs) and property teams to ensure operational excellence and regulatory compliance. The OSM needs to have experience with Tax Credit and HUD/Project-Based Section 8 experience to ensure that standards of excellence and Customer Fulfillment are provided in every resident, vendor, and property team inspection., * Building a team of highly-capable and motivated Property Managers and creating a positive environment in which to work and provide great service.

 * Assist Regional Vice-President (RVP) with special projects.
 * Ensuring customer satisfaction through the property team and resolving resident concerns, when necessary.
 * Owner Liaison - Enhancing relationships with partners, agencies and other entities and maximizing financial performance.
 * Adhering to all guidelines within all applicable government programs.
 * Performing quarterly file audits and ensuring discrepancies are corrected.
 * Assist Property Managers with marketing and retention ideas, ensuring accuracy and effectiveness of marketing materials.
 * Monitor, coordinate and prepare all financial data.


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