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# IT Service Desk Analyst

- **Company:** Collabera
- **Location:** Addison, TX, United States
- **Experience:** Starter
- **Salary:** $37,440.0 - $41,600.0
- **Contract:** Temporary contract
- **Skills:** Computer Networks, Virtual Private Networks (VPN), Microsoft Office, Microsoft Software, Citrix Systems, Skype for Business, Microsoft SharePoint, Cisco Anyconnect
- **Published:** August 5, 2026
- **Apply:** https://collabera.com/submit-resume/

## About the Role

o 1-3 years of experience in IT Service Desk, Help Desk, or similar support role.
o Excellent client care and customer service skills with strong written/verbal communication.
o Strong organizational skills and ability to prioritize tasks in a fast-paced environment.
o Proven ability to multitask, managing multiple chats/calls simultaneously.
o Experience with:
# Hardware: Windows 10/11
# Software: MS Office Suite, Office 365, SharePoint, Skype
# Network Tools: Citrix, VPN, Cisco AnyConnect
# ITSM tools: Remedy (preferred, not required)

## Description

We are hiring an IT Service Desk Analyst to join our client's Global Service Desk team on a contract basis. This is a fantastic opportunity to support internal employees across global regions while enhancing your IT skills in a dynamic and fast-paced environment. You'll provide first-line voice and chat support, basic troubleshooting, and ensure exceptional client care while partnering with global teams to deliver best-in-class service., o Provide first-line support for internal employees via phone and chat channels.
o Troubleshoot basic MS applications and proprietary systems.
o Handle up to 2 simultaneous chat support requests, ensuring high-quality service.
o Log, categorize, and document tickets accurately for escalation when necessary.
o Collaborate with regional and global partners to resolve issues effectively.
o Consistently meet service desk performance targets and client care metrics.
o Participate in training and leverage peer/SME support to expand technical knowledge.


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