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# Expert Systems Architect and L3 Technical Support

- **Company:** Greycell Labs
- **Location:** Albany, NY, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apache Tomcat, Application Layers, User Authentication, Oracle WebLogic Server, Business Software, Cyber Security, Monitoring of Systems, Internet Information Services (IIS), Traceroute, Log Analysis, Performance Tuning, Ping (Networking Utility), Windows PowerShell, Software Maintenance, Openid Connect, Security Assertion Markup Language (SAML), Data Streaming, Telnet, Wireshark, Scripting, Load Balancing, Process Monitor, Splunk
- **Published:** August 5, 2026
- **Apply:** https://www.dice.com/job-detail/a7adcfca-55e0-4f54-a479-a73d7a358551

## About the Role

* 84 months experience working with agencies/business areas to understand business requirements to translate to technical and security infrastructure requirements resulting in architecture design documentation covering data flows; interfaces with other systems; authentication; etc.

 * 84 months experience as a Server Administrator at the Application Layer to perform Commercial Off the Shelf (COTS) business application installation, configuration, troubleshooting (with or without Vendor), including L3 Technical support of such solutions on Windows OS platforms, IIS, Tomcat, WebLogic, Certificate Services, and Authentication using Active Directory, SSO with SAML v2.0, and OpenID Connect

 * 84 months experience performing L3 Analytical and Technical support of COTS / business application interfaces & system interconnects (Networks, Stealth firewall software, F5 and Load Balancing) implemented on converged/mixed environments to diagnose and resolve connectivity issues.

 * 84 months performing L3 Analytical and Technical support of COTS / business applications using tools like WireShark, Process Monitor, Netstat, Ping, Traceroute, TelNet, etc.

 * 60 months experience performing L3 Analytical and Technical support of COTS / business applications using tools like Splunk for log analysis, system monitoring, and system performance tuning

 * 24 months experience in scripting knowledge on PowerShell, WMI and other scripting languages to automate and administer application maintenance



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