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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SAP Service Delivery Manager - **Company:** Centraprise Corp - **Location:** Wilmington, DE, United States - **Contract:** Permanent contract - **Skills:** Software Documentation, Knowledge Management, SAP ERP, Release Management, SAP (Applications), SAP CS, Performance Monitor - **Published:** August 5, 2026 - **Apply:** https://www.dice.com/job-detail/a2d63a86-7371-4779-bd28-1af539a93485 ## About the Role Must Have Technical/Functional Skills * Strong knowledge of SAP functional processes across core modules and end-to-end business process flows. * Proven experience in SAP support operations, managed services, incident management, service request management, problem management, change and release management. * Good understanding of ITIL-based service management practices, SLA/KPI tracking, service reporting, and operational governance. * Experience managing global delivery teams, cross-functional SAP teams, vendors, and client stakeholders across onsite/offshore models. * Ability to drive stakeholder engagement, governance reviews, service performance discussions, and executive-level updates. * Strong capability to identify process improvement, automation, optimization, and service quality enhancement opportunities. * Excellent communication, customer management, escalation handling, and problem-solving skills. ## Description * Own and manage end-to-end SAP service delivery operations, ensuring services are delivered as per agreed SLAs, KPIs, and contractual commitments. * Lead SAP support operations across functional and technical workstreams, including incident, problem, change, service request, and enhancement management. * Drive regular governance reviews, operational status meetings, service review forums, and performance reporting with business and IT stakeholders. * Coordinate cross-functional SAP teams, vendors, and partner resources to ensure timely resolution of issues and seamless delivery of support services. * Act as the primary escalation point for critical production issues, business disruptions, service risks, and customer concerns. * Monitor ticket queues, backlog, delivery metrics, resource capacity, and service trends to ensure timely closure and continuous service improvement. * Identify and implement process improvement, automation, standardization, and optimization opportunities to improve productivity and service quality. * Maintain strong client relationships, manage expectations, and ensure high customer satisfaction through proactive communication and delivery excellence. * Ensure adherence to support processes, documentation standards, knowledge management, audit requirements, and quality assurance practices. Generic Managerial Skills, If any * Strong leadership and people management skills with experience managing global, distributed teams. * Excellent stakeholder management, vendor coordination, governance, and executive communication skills. * Ability to drive accountability, collaboration, operational discipline, and continuous improvement across teams. ## Related Videos - [Headless by Design: Building Enterprise Systems That Agents Can Actually Use](https://www.wearedevelopers.com/videos/100092-headless-by-design-building-enterprise-systems-that-agents-can-actually-use) - [How to govern Vibe Coding for the Enterprise](https://www.wearedevelopers.com/videos/100290-how-to-govern-vibe-coding-for-the-enterprise) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [How to Survive The Worst Launch of Your Career with Brenda Romero](https://www.wearedevelopers.com/videos/609-how-to-survive-the-worst-launch-of-your-career-with-brenda-romero) - [Digital Quality & Trust: The Quality Tree Framework for Responsible AI & Software](https://www.wearedevelopers.com/videos/2015-digital-quality-trust-the-quality-tree-framework-for-responsible-ai-software) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [Should Tech Managers Be Developers First? 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