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# Onsite IT Technician - St. Paul, MN

- **Company:** Insight Global
- **Location:** Maplewood, MN, United States
- **Experience:** Starter
- **Salary:** $43,680.0 - $56,160.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Print Servers, Usage Analysis, Data Logging, Servicenow
- **Published:** August 5, 2026
- **Apply:** https://jobs.insightglobal.com/jobs/find_a_job/minnesota/maplewood/onsite-it-technician-st-paul-mn/job-560087/

## About the Role

2+ years in a help desk, desktop support, or technical support role
-Great customer service skills, and comfortable supporting customers over chat, email, phone, and in person
-Experience remotely logging into devices for troubleshooting
-Experience working in a ticketing system, preferably Service Now
-Prefer experience working with IT hardware, even better if that experience is printers

## Description

We are looking to hire an entry level IT Technician supporting our customer onsite in St. Paul, MN.

Day to Day:
-Respond to common service, product, technical, and customer-relations questions.
-Monitor & resolve service tickets for printing related incidents and problems
-Initiate Device related trouble tickets into the customer supplied ticketing system.
-Install and setup printers and apply customer configurations
-Troubleshoot and resolve printer, print driver, and client system printing issues, non-reporting devices
-Troubleshoot and resolve print server and print queue issues
-Perform device and fleet usage analysis
-Perform research related to printing related issues
-Assist with the evaluation, testing, and creation of configuration templates of new devices
-Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met


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