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# ASG Support Technician II

- **Company:** Motorola Solutions, Inc.
- **Location:** United States (Remote available)
- **Salary:** $40,000.0 - $45,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Data Analysis, Issue Tracking Systems, Internet Protocol, Machine Learning, IP Cameras, Proprietary Software, Remote Access Technology, Guidewire PolicyCenter, Laptops, Network Server
- **Published:** August 5, 2026
- **Apply:** https://www.careerbuilder.com/job-details/asg-support-technician-ii-san-francisco-ca--2ffbb6fa-22dd-4ef2-817b-9fd404dbc602

## About the Role

* Associates Degree in a relevant field and 1+ years of experience
 * OR 3+ years of equivalent work experience
 * 2+ years of Networking Experience
 * 2+ years of customer service experience

Schedule is subject to business needs and availability, * H.S. Diploma or Equivalent

 * 2+ years of experience in Customer Service, Call Center or Technical Support
 * Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position., Analysis Skills, Artificial Intelligence (AI), Call Centers, Customer Support/Service, Customer Training, Data Analysis, Electricity, Hardware Installation, Hospital, IP (Internet Protocol), Identify Issues, Incentive Programs, Laptop PC, Machine Learning, Metrics, Multitasking, On Call, Psychiatry and Mental Health, Public Safety, Remote Access, Root Cause Analysis, Stock Purchase Plans, Systems Administration/Management, Technical Support, Telephone Product Support, Testing, Time Management, Willing to Travel

## Description

* With remote access to customer systems, Install or troubleshoot the company's proprietary Software, identify the problematic root cause on hardware equipment such as laptops, servers, and IP cameras.
 * Provide courteous and knowledgeable troubleshooting support over the phone, via email and in person.
 * Ensure timely and accurate set up of all systems
 * Phone Support during regular business hours and on-call availability during off hours
 * Monitor Chat sessions to assist other team members
 * Test systems to ensure they are working correctly
 * May be required to adjust systems, including mechanical, electrical, software or hardware, to make equipment functional depending upon the environment.
 * Follow the department process, procedure, and metrics for a technical support II technician
 * Maintain a log of customers issues, interactions, and troubleshooting steps in the department ticketing system
 * Train customers on use of systems including software, hardware and installation.
 * Multi-task and have excellent time management skills
 * Understand the severity of an issue and escalate issues efficiently and appropriately.
 * Demonstrated strong work ethic


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