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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Software Development Manager, Trust CX Innovations - **Company:** Amazon.com, Inc. - **Location:** Sunnyvale, CA, United States - **Salary:** $212,700.0 - $287,700.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Artificial Intelligence, Amazon Alexa, C Sharp (Programming Language), C++ (Programming Language), Code Review, Decision Support Systems, Identity and Access Management, Performance Tuning, Software Product Management, Software Safety, Service-Oriented Architecture, Software Engineering, Software Systems, Web Services, Large Language Models, Distributed Programming, Information Technology, Build Process, Software Coding, Software Version Control - **Published:** August 5, 2026 - **Apply:** https://www.jobmonkeyjobs.com/career/27906207/Software-Development-Manager-Trust-Cx-Innovations-California-Sunnyvale-7375 ## About the Role 3+ years of engineering team management experience - 7+ years of engineering experience - 8+ years of leading the definition and development of multi tier web services experience - 3+ years of Software Engineer, Software Developer, or related occupational experience - 1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience - 1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience - 1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience - 1+ years of developing large-scale, multi-tiered distributed software systems using distributed programming experience - Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience partnering with product or program management teams Preferred Qualifications - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy - Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers ## Description We seek an exceptional SDM to lead teams building foundational systems and consumer-facing features for trustworthy AI at scale. You'll partner with Product, Design, Legal, Policy, and Device Research teams to drive privacy-preserving AI architectures, responsible AI frameworks, and accessibility features that set the standard for consumer AI. This is a high-impact role where you'll build and scale teams at the intersection of AI innovation and customer trust-balancing performance with privacy, building explainable systems, and creating guardrails that protect customers while enabling delightful experiences. You'll own the technical roadmap through OP1/OP2 planning cycles, establish technical standards, drive architectural decisions, and develop engineering leaders navigating AI safety and privacy. What You'll Lead Trust-Forward Devices AI Experiences: * Work closely with Scientists and build teams designing accessible, explainable AI features for customers with diverse abilities * Drive transparency controls and privacy dashboards giving customers meaningful understanding and control over AI decisions and data usage * Establish inclusive design practices ensuring equitable AI performance across demographics * Architect cross-device identity management with privacy-first design Responsible AI Infrastructure: * Build and scale AI evaluation teams measuring model quality, safety, and bias across diverse populations * Drive guardrails and safety boundaries for LLMs and foundation models in consumer applications * Establish observability systems for hallucination detection, trust metrics, and governance frameworks enabling rapid innovation * Partner with local devices teams on on-device inference, model compression, and edge-computing strategies * Own operational health of trust services including SLA management, on-call rotations, and COE processes What Makes You Successful * Customer Trust Obsession: Prioritize trust even when it means additional complexity or slower time-to-market * Technical Leadership: Strong CS fundamentals; establish standards enabling teams to move fast without breaking things; guide teams through ambiguous problem spaces * Data-Driven Decision Making: Use metrics to measure trust system effectiveness, drive team goals, and inform roadmap priorities * People Development: Hire, calibrate, and grow L4-L5 engineers into future leaders who understand both AI innovation and trust requirements * Cross-Functional Influence: Partner effectively with PMs, UX, data scientists, legal, and policy teams; explain complex technical concepts to non-technical stakeholders * Risk Management: Evaluate privacy/trust implications of new AI capabilities; balance innovation with safety in high-stakes consumer products Organizational Scope & Impact * Lead 12+ engineers across multiple trust domains (privacy, accessibility, AI safety, transparency) * Own 2+ year technical roadmap through OP1/OP2 planning cycles * Partner with PMTs, TPMs, and Applied Scientists across Amazon's device ecosystem * Drive adoption of trust standards within your org and influence adjacent teams * Use metrics and data to drive operational excellence and continuous improvement * Balance innovation with sustainable systems evolving with regulations and customer expectations Why Join Us * Lead generative AI teams impacting millions of customers daily * Contribute to Amazon's responsible AI standards for privacy and trust * Build world-class teams solving novel challenges at the intersection of AI and customer protection * High-visibility role with significant impact on Amazon's device strategy About the team Amazon's Devices & Services Trust CX Innovations team builds responsible AI for consumer devices. We deliver privacy-first, accessible, and trustworthy AI experiences used daily across Amazon's device ecosystem-Alexa, Echo, and ambient computing products. Our mission: push generative AI boundaries while maintaining Amazon's high bar for customer trust, privacy, inclusion, and accessibility. Role Overview ## Related Videos - [Developer Time Is Valuable - Use the Right Tools - Kilian Valkhof](https://www.wearedevelopers.com/videos/1792-developer-time-is-valuable-use-the-right-tools-kilian-valkhof) - [Training Bots on Deliveroo Data, Alexa Can Swear and Mushroom Electronics - Julia Kordick](https://www.wearedevelopers.com/videos/1839-training-bots-on-deliveroo-data-alexa-can-swear-and-mushroom-electronics-julia-kordick) - [Are Code Reviews Worth It? Insights from 16 Years of Review Data](https://www.wearedevelopers.com/videos/1135-are-code-reviews-worth-it-insights-from-16-years-of-review-data) - [You’re a great coder? 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