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# Desk Side Support - Job Description

- **Company:** Tixy Services LLC
- **Location:** Tyler, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Microsoft Outlook, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Local Area Networks, Microsoft Office, Software Engineering, TCP/IP, CompTIA Strata - PC Hardware Technology Engineer, Wi-Fi Technology, ServiceNow IT Service Management, Connectivity Problems, Break Fix, Peripherals, Information Technology
- **Published:** August 5, 2026
- **Apply:** https://www.dice.com/job-detail/c78ed384-b18b-48b5-bb6a-d17edace7856

## About the Role

* Strong knowledge of Windows 10/11.
 * Experience supporting desktop and laptop hardware.
 * Knowledge of Microsoft Office 365 applications.
 * Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN.
 * Experience with desktop imaging and software installation.
 * Familiarity with IT ticketing systems.
 * Excellent troubleshooting, communication, and customer service skills., * Diploma or Bachelor''s degree in Information Technology, Computer Science, or a related field.
 * 1-3 years of experience in Desk Side Support or Desktop Support.

Key Competencies

 * Customer-focused approach
 * Strong analytical and problem-solving skills
 * Excellent communication skills
 * Time management and prioritization
 * Ability to work independently and as part of a team

## Description

Provide on-site technical support to end users by resolving desktop, laptop, printer, and peripheral issues. Ensure timely resolution of incidents and service requests while maintaining a high level of customer satisfaction., * Provide desk-side support for desktops, laptops, printers, scanners, and other IT peripherals.

 * Diagnose and resolve hardware and software issues for end users.
 * Install, configure, and troubleshoot Windows operating systems and standard business applications.
 * Perform desktop and laptop setup, deployment, relocation, and replacement.
 * Install and configure monitors, docking stations, keyboards, mice, and other peripherals.
 * Support Microsoft Office applications, Outlook, and Teams.
 * Troubleshoot network connectivity issues, including LAN, Wi-Fi, and VPN connectivity.
 * Coordinate hardware repairs and warranty replacements with vendors.
 * Perform break-fix support and routine maintenance of end-user devices.
 * Image and deploy new systems following organizational standards.
 * Maintain and update IT asset inventory and equipment records.
 * Log, track, and resolve incidents and service requests using the organization''s IT ticketing system.
 * Escalate unresolved issues to appropriate support teams when required.
 * Provide support for meeting room and video conferencing equipment.
 * Follow IT policies, security standards, and service-level agreements (SLAs).


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