> Markdown version of [/jobs/ext/1933812-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/1933812-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Specialist

- **Company:** Talascend LLC
- **Location:** Salem, OR, United States
- **Contract:** Permanent contract
- **Skills:** Databases, Internet Protocol, Software Systems, SQL Databases, Windows Client
- **Published:** August 5, 2026
- **Apply:** https://www.talascend.com/portal/jobseekers/jobs/136171/application

## About the Role

* Minimum of one year of technical support, call center, or help desk experience.
 * Basic IP networking knowledge.
 * PC systems knowledge (Windows 7-10).
 * Basic SQL database reading and editing preferred.
 * Ability to work weekends and evenings.
 * Willingness to work on-site in Salem, Oregon.
 * Excellent listening and communication skills.
 * Detail-oriented with accurate record-keeping abilities.
 * Ability to quickly learn and adapt to new technologies., * Experience in setting up hardware and software systems, SQL scripting, and working with databases.
 * Experience with wiring diagrams and grounding principles.
 * Bachelor's degree in a related field with 2-4 years of experience in a similar role.

The hours of operation are from 5AM to 7PM, seven days a week, with potential for overtime. Flexibility with early mornings and weekends is required. This position is on-site in a call center environment and requires regular attendance and punctuality.

## Description

This role involves providing technical support to electronic products and systems, primarily in a call center environment, requiring on-site presence in Salem, Oregon. The position requires technical expertise, excellent communication skills, and the ability to troubleshoot and resolve customer issues efficiently., * Set up hardware and software systems, read and edit SQL scripts, and work with databases including scripts, queries, stored procedures, and QA.

 * Follow and interpret wiring diagrams, including AC to DC conversion and grounding principles.
 * Provide operational and technical assistance to electronic product end users, determine call resolution, log calls, generate product replacement orders, and troubleshoot technical issues.
 * Offer technical support via telephone and email to end users and administrators of hospitality and commercial products and systems, ensuring courteous and professional service.
 * Develop and maintain knowledge of electronic products, billing, collection processes, and database applications, applying customer satisfaction skills to resolve issues.
 * Follow call-handling procedures to meet departmental goals for call volume, support, and productivity.
 * Support additional projects and skillsets as needed, with attendance and punctuality being essential.
 * Coordinate project scheduling, budgeting, administrative tasks, and work directly with external customers on smaller hospitality projects.


## Related Videos

- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Challenges of building React and React Native apps](https://www.wearedevelopers.com/videos/448-challenges-of-building-react-and-react-native-apps)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [TiDB, One Layer at a Time: How Distributed SQL Became an Agentic AI Backbone](https://www.wearedevelopers.com/videos/100117-tidb-one-layer-at-a-time-how-distributed-sql-became-an-agentic-ai-backbone)

## Related Articles

- [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)