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# Cisco Certified Network Associate

- **Company:** CareerCircle
- **Location:** Annapolis, MD, United States (Remote available)
- **Experience:** Starter
- **Salary:** $56,160.0 - $62,400.0
- **Contract:** Temporary to permanent
- **Skills:** Adobe Analytics, Microsoft Access, HTML, JavaScript (Programming Language), Microsoft Excel, Application Programming Interfaces (APIs), Artificial Intelligence, Ajax (Programming Language), Google App Engines, User Authentication, Cascading Style Sheets (CSS), Configuration Management Databases, Data Transmissions, Tivoli Management Framework, Internet Protocol, Java Database Connectivity, Python (Programming Language), Network Security, Network Troubleshooting, Lightweight Directory Access Protocols (LDAP), Enterprise Messaging Systems, Microsoft Office, System Center Operations Management, Network Monitoring, Network Protocols, Network Management System, Open Database Connectivity, Microsoft PowerPoint, Salesforce.Com, Security Assertion Markup Language (SAML), Simple Object Access Protocol (SOAP), Single Sign-On, Software Engineering, Software Requirements Analysis, Web Applications, Web Services, Extensible Markup Language (XML), Computer Network Operations, ServiceNow IT Service Management, System Availability, Computer Equipment, Cisco, Servicenow
- **Published:** August 5, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/md/annapolis/5965495b-e61d-423d-96e9-178a3c7a6e21

## About the Role

ServiceNow
Communication
Collaboration
Prioritization
Customer Service
Network Security
Computer Hardware
Network Protocols
Business Valuation
Telecommunications
Network Management
Data Transmissions
Network Monitoring
Incident Management
IT Service Management
Full Stack Development
Call Center Experience
Artificial Intelligence
Network Troubleshooting
Business Transformation
Internet Protocols Suite
Network Management System
IBM Tivoli Management Framework
Troubleshooting (Problem Solving)
Cisco Certified Network Associate, 1. Experience in a Network/Security operations center - 24/7 support environment; Proven experience in the intake, prioritization, triage, troubleshooting and escalation of network/systems/application incident and problem management.

 2. Previous experience monitoring and troubleshooting system performance, troubleshoots, resolves, or escalates network issues; monitoring network management systems

3.Hands on knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.; Hands on knowledge and understanding of ITIL/ITSM concepts and practices (Currently leveraging SNOW within this Operations Center- previous ServiceNow ticketing experience preferred).

 4. Customer Service/Call Center experience; Great communication, collaboration skills as this role interacts with internal technology stakeholders and external customers directly., Noc, Ccna, Networking protocols, Network troubleshooting, Network monitoring, Network operations center, Network operations, * Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.

 * Knowledge and understanding of ITIL/ITSM concepts and practices.

 * This position requires AA/AS degree or other 2-year post high school training with a minimum of 6 years of relevant experience.

 * In the absence of a HS diploma, GED or AA/AS degree, 8 years of relevant experience is required OR

 * A Bachelor's degree in the appropriate discipline and less than 2 years of relevant experience.

 * Must be authorized to work in the U.S. without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position.

Preferred Qualifications:

 * Knowledge of Remedy, Netcool, Office 0365, ServiceNow

 * CCNA certification, Soldering
Leadership
Innovation
Hand Tools
Blueprinting
Communication
Team Oriented
Wiring Diagram
Diesel Engines
Detail Oriented
Problem Solving
Health Advocacy
Electrical Wiring
Technical Drawing
Mechanical Systems
System Requirements
Mechanical Drawings
Mechanical Assembly
Power Tool Operation
Printed Circuit Board
Operational Efficiency
Artificial Intelligence
Technical Documentation
Discounts And Allowances
Balancing (Ledger/Billing)
Interpersonal Communications
Employee Assistance Programs
Continuous Improvement Process
Troubleshooting (Problem Solving), Communication
Task Planning
Prioritization
Microsoft Excel
Problem Solving
Value-Based Care
Analytical Skills
Care Coordination
Influencing Skills
Thought Leadership
Payment Operations
Healthcare Strategy
Microsoft PowerPoint
Stakeholder Engagement
Utilization Management
Performance Improvement
Performance Measurement
Revenue Cycle Management
Healthcare Industry Knowledge
Ethical Standards And Conduct
Influencing Without Authority, ServiceNow
Tactfulness
Outsourcing
Web Services
Communication
Sales Support
Risk Management
Problem Solving
Team Leadership
Cost Management
Cost Estimation
Managed Services
Needs Assessment
Project Planning
Web Applications
Analytical Skills
Resource Planning
Quality Assurance
Service Offerings
Influencing Skills
Value Propositions
Quality Management
Business Valuation
Technical Standard
Google App Engines
Workflow Management
Business Strategies
Process Improvement
Business Objectives
Business Priorities
Resource Management
Single Sign-On (SSO)
Technical Leadership
ServiceNow Discovery
IT Service Management
Organizational Skills
Emerging Technologies
Full Stack Development
Development Management
New Product Development
Artificial Intelligence
Application Development
Business Transformation
Organizational Structure
Communications Management
Open Database Connectivity
Java Database Connectivity
Microsoft Certified Partner
Interpersonal Communications
Cascading Style Sheets (CSS)
Sales Performance Management
Digest Access Authentication
ITIL Foundation Certification
Influencing Without Authority
HyperText Markup Language (HTML)
JavaScript (Programming Language)
Configuration Management Databases
Artificial Intelligence Development
System Center Operations Management
Simple Object Access Protocol (SOAP)
Lightweight Directory Access Protocols
Asynchronous Javascript and XML (AJAX)
Application Programming Interface (API)
Salesforce Certified Technical Architect
Security Assertion Markup Language (SAML)
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS)
+0

Google IT Automation with Python

## Description

* Monitors network management system and engages telecom providers to drive restoral efforts.

 * Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.

 * Solves systems and network problems/questions with limited scope and complexity.

 * Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.

 * Identifies resolutions of routine technical queries from Collins Aerospace CAS customers and CAS Business Units.

 * Takes guidance from other team members or management to resolve less routine issues.

 * Works with Sr Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues.

 * Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.

 * Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues.

 * Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient.

 * Participates in network solutions design and configurations.

 * Analyzes issues and provides customers with guidance to resolve problems

 * Individual job duties may vary.

 * This is a 24 x 7 365 Operation Center which requires working some weekends and holidays.

 * Strong Customer Service skills

This position is for Overnight Shift 11 PM - 7:30 AM


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