> Markdown version of [/jobs/ext/1935253-it-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/1935253-it-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technical Support Specialist - **Company:** DP WORLD - **Location:** Moreno Valley, CA, United States - **Salary:** $62,400.0 - $74,880.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Spreadsheets, Computer Literacy, Microsoft Office, Networking Basics, Network Connections, Microsoft PowerPoint, SAP (Applications), Wi-Fi Technology, Warehouse Management Systems, Information Technology, Build Tools, Operational Systems - **Published:** August 5, 2026 - **Apply:** https://www.dice.com/job-detail/2ffebbfc-2864-45dc-9838-90eb212036f9 ## About the Role Are you passionate about technology, problem-solving, and supporting fast-paced operations? Do you thrive in environments where no two days are the same? If so, this is your opportunity to be part of something big from the very beginning!, * Previous IT support or technical support experience in warehouse, logistics, manufacturing, or operational environments preferred * Strong troubleshooting and problem-solving skills * Experience supporting PCs, printers, scanners, mobile devices, and network connectivity * Familiarity with Windows operating systems, Microsoft Office, and basic networking concepts * Strong customer service and communication skills * Ability to work independently and prioritize tasks in a fast-paced environment * Flexibility to support multiple shifts, weekends, or off-hours as needed * Ability to work onsite in Moreno Valley, CA Preferred Qualifications * Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred * Experience supporting warehouse management systems (WMS) or operational technology environments * Experience in start-up or high-growth operations is a plus * Certifications such as CompTIA A+, Network+, or similar are a plus, * Associates Degree required, Bachelor's preferred. * Can demonstrate the ability to make decisions quickly, sometimes in demanding situations. * Effective communication skills at all levels internally and externally. * Good understanding of mathematical based analytical, computer literate in Microsoft Word, Excel and PowerPoint. (Access would be an advantage) * Ability to work in fast paced environment and to tight deadlines. * Experience of CMMS3 and / or SAP within supply chain functions preferable. * Material flow analysis and inventory management skills. * Demonstrate flexibility / commitment and support in all situations including out-of-hours when necessary. * Knowledge of working with ISO quality standards, and core problem solving and root cause analysis skills. ## Description We are seeking an experienced and motivated IT Technical Support Specialist to support a brand-new, high-profile warehouse operation in Moreno Valley, California. This is a start-up operation that will run 24/7, supporting critical warehouse technology, systems, equipment, and users across multiple shifts. As part of the launch team, you will play a key role in building and supporting the site's IT infrastructure and ensuring operations stay connected, productive, and running smoothly around the clock. Why Join Our Team? * Be part of a major warehouse start-up from day one * Work in a fast-paced, technology-driven environment * Opportunity to help build systems, processes, and support structures * High visibility role with growth potential * Collaborative and team-oriented culture * Climate-controlled warehouse environment * Work with cutting-edge warehouse technology and systems What You'll Do * Provide onsite technical support for warehouse operations and office teams * Troubleshoot hardware, software, network, printer, RF scanner, and system issues * Support warehouse technology including handheld devices, workstations, label printers, WiFi connectivity, and operational systems * Assist with setup, installation, and maintenance of IT equipment and infrastructure * Respond to IT support requests in a timely and professional manner * Support users across multiple shifts in a 24/7 operational environment * Coordinate with corporate IT teams and third-party vendors as needed * Help maintain system uptime and operational continuity * Document issues, resolutions, and support activities * Assist with onboarding, user setup, permissions, and equipment deployment, How you will contribute * Work in a JIT environment managing a deck of parts and suppliers to ensure material availability for export to end Customer can be completed on time. * Responsible for escalating the daily part risk status and issues to the FG Supervisor at all times. Ensure strict adherence to escalation procedure to include Hot Parts List. * Support emergency parts process to cover export requirements on problem parts. Support and organize Premium Freight requirements with Customer preferred provider, adopting root cause analysis and responsibility. * Investigate and respond to any issue flagged up by stores operatives, to include stock losses, quality issues and supplier short shipments. * Generate and maintain standards and procedures for interfacing with key areas, building strong relationships with the Customer, Part Suppliers, Purchasing, Goods Receiving, Order Control and Inbound Freight. * Work hand in hand with the customer at their location to develop flowcharts, spreadsheets and all reporting documentation as needed by the customer. * Highlight and manage supplier in distress in line with current Customer process. * Maintain system accuracy and support P.I. process. * Maintain Parts Inventory floats to be in line with company operational space and cost. * Prepare & maintain accurate KPI's supporting departmental objectives. * Manage problem suppliers using the SPEEDY process and involving Customer contract and Purchasing where required. * Coordinate engineering changes / model year parts introduction's on new and existing vehicle line's minimizing obsolescence costs. * To respond to any phone calls, emails or faxes from suppliers or work colleagues during the course of working day. * Other duties as assigned ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Modern Data Architectures need Software Engineering](https://www.wearedevelopers.com/videos/1030-modern-data-architectures-need-software-engineering) - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)