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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow Certified Implementation Specialist - **Company:** Randstad - **Location:** New York, NY, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Computer-Aided Design, Application Programming Interfaces (APIs), Artificial Intelligence, Configuration Management Databases, Software Quality, Data Integrity, Hardware Design, Monitoring of Systems, Performance Tuning, Simple Object Access Protocol (SOAP), ServiceNow IT Service Management, Technical Debt, HR Software, Information Technology, Restful APIs, Servicenow - **Published:** August 5, 2026 - **Apply:** https://www.dice.com/job-detail/932b8437-edf0-44a1-9b67-a7b676fcd332 ## About the Role Deep technical expertise Strong consulting acumen Proven experience implementing large-scale digital service management transformations The candidate should have: 12+ years of total industry experience 4+ years of experience on the ServiceNow platform Strategic thinking with a pragmatic, delivery-focused mindset Strong analytical, problem-solving, and decision-making abilities Proven leadership, mentoring, and team enablement capabilities A client-centric approach Excellent written and verbal communication skills, Minimum 12 years of total IT industry experience. At least 4 years of hands-on ServiceNow platform experience. Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related discipline. Core Competencies Strong command of ServiceNow ITSM, ITOM, ITAM, HAM, and SAM modules including configuration, customization, and platform governance. AI Proficiency: Experience with ServiceNow's AI toolset, the ability to design and govern AI-augmented workflows, and the ability to translate AI capabilities into executive-ready business outcomes. Technical Skills Proficiency in JavaScript, Glide APIs, Flow Designer, IntegrationHub, Scripted REST APIs, UI Policies, Business Rules, ACLs, and Performance tuning. CMDB and CSDM: Deep understanding of CMDB design, Common Service Data Model (CSDM), Discovery, Service mapping, and Data integrity management. Architecture: Demonstrated experience designing enterprise-scale, multi-domain ServiceNow solutions leading complex implementations through the full delivery lifecycle. Consulting and Communication Strong stakeholder management skills. Workshop facilitation expertise. Ability to articulate complex technical concepts to business audiences. Preferred Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist - ITSM ServiceNow Certified Implementation Specialist - ITOM ServiceNow Certified Implementation Specialist - HAM / SAM ServiceNow Certified Application Developer (CAD) ServiceNow Certified Technical Architect (CTA) ServiceNow Certified Implementation Specialist - CMDB and CSDM Skills Must-Have: ServiceNow Good-to-Have: Public Sector - General Experience; RFP Strategy and Creation, Minimum 12 years of total IT industry experience. At least 4 years of hands-on ServiceNow platform experience. Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related discipline. Core Competencies Strong command of ServiceNow ITSM, ITOM, ITAM, HAM, and SAM modules including configuration, customization, and platform governance. AI Proficiency: Experience with ServiceNow's AI toolset, the ability to design and govern AI-augmented workflows, and the ability to translate AI capabilities into executive-ready business outcomes. Technical Skills Proficiency in JavaScript, Glide APIs, Flow Designer, IntegrationHub, Scripted REST APIs, UI Policies, Business Rules, ACLs, and Performance tuning. CMDB and CSDM: Deep understanding of CMDB design, Common Service Data Model (CSDM), Discovery, Service mapping, and Data integrity management. Architecture: Demonstrated experience designing enterprise-scale, multi-domain ServiceNow solutions leading complex implementations through the full delivery lifecycle. Consulting and Communication Strong stakeholder management skills. Workshop facilitation expertise. Ability to articulate complex technical concepts to business audiences. Preferred Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist - ITSM ServiceNow Certified Implementation Specialist - ITOM ServiceNow Certified Implementation Specialist - HAM / SAM ServiceNow Certified Application Developer (CAD) ServiceNow Certified Technical Architect (CTA) ServiceNow Certified Implementation Specialist - CMDB and CSDM ## Description We are seeking an accomplished ServiceNow Architect to lead the design, architecture, and delivery of enterprise-grade ServiceNow solutions across ITSM, ITAM, ITOM, HAM, SAM, and other modules., Lead end-to-end solution architecture for ServiceNow implementations spanning ITSM, ITOM, ITAM, HAM, and SAM modules. Translate business requirements into scalable, maintainable, and secure ServiceNow designs aligned with platform best practices and the Now Create methodology. Define technical roadmaps, reference architectures, integration patterns, and data models for enterprise deployments. Govern platform health, upgrade strategy, technical debt reduction, and adherence to ServiceNow Technical Best Practices (TBPs). Architect integrations with ERP systems, HRIS platforms, monitoring tools, CMDB sources, discovery tools, and third-party systems using REST, SOAP, MID Server, and IntegrationHub. Drive CMDB design, CSDM alignment, Service mapping, Discovery, and Event management within ITOM. Design hardware and software asset lifecycle workflows, Normalization, Reconciliation, License compliance, and SAM Pro publisher packs. Provide technical leadership to Developers, Business Analysts, and Administrators. Conduct design reviews and code quality audits. Partner with clients and stakeholders to present architectural decisions, trade-offs, and value realization outcomes. Mentor delivery teams and contribute to pre-sales activities, solution estimation, RFP responses, and capability building. Ensure compliance with security standards, data privacy requirements, and performance standards across all platform engagements., * Lead end-to-end solution architecture for ServiceNow implementations spanning ITSM, ITOM, ITAM, HAM, and SAM modules. * Translate business requirements into scalable, maintainable, and secure ServiceNow designs aligned with platform best practices and the Now Create methodology. * Define technical roadmaps, reference architectures, integration patterns, and data models for enterprise deployments. * Govern platform health, upgrade strategy, technical debt reduction, and adherence to ServiceNow Technical Best Practices (TBPs). * Architect integrations with ERP systems, HRIS platforms, monitoring tools, CMDB sources, discovery tools, and third-party systems using REST, SOAP, MID Server, and IntegrationHub. * Drive CMDB design, CSDM alignment, Service mapping, Discovery, and Event management within ITOM. * Design hardware and software asset lifecycle workflows, Normalization, Reconciliation, License compliance, and SAM Pro publisher packs. * Provide technical leadership to Developers, Business Analysts, and Administrators. * Conduct design reviews and code quality audits. * Partner with clients and stakeholders to present architectural decisions, trade-offs, and value realization outcomes. * Mentor delivery teams and contribute to pre-sales activities, solution estimation, RFP responses, and capability building. * Ensure compliance with security standards, data privacy requirements, and performance standards across all platform engagements. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Rest API Antipatterns](https://www.wearedevelopers.com/videos/100208-rest-api-antipatterns) - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [Robots are coming into the wild! 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