> Markdown version of [/jobs/ext/1936453-voip-engineer-iv](https://www.wearedevelopers.com/jobs/ext/1936453-voip-engineer-iv). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # VoIP Engineer IV - **Company:** GDH Consulting - **Location:** Seattle, WA, United States (Remote available) - **Experience:** Experienced - **Salary:** $166,400.0 - $187,200.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Authentication Protocols, VoIP, Information Systems, Computer Telephony Integration, Trunking, JSON, Session Initiation Protocols, Network Security, Network Architecture, OAuth, Performance Tuning, Security Assertion Markup Language (SAML), Simple Object Access Protocol (SOAP), Wide Area Networks, Cisco WebEx, Extensible Markup Language (XML), Network Routers, Fast Healthcare Interoperability Resources, Information Technology, Cisco Unified Contact, Health Level Seven International, Restful APIs, Cisco - **Published:** August 5, 2026 - **Apply:** https://gdhinc.com/jobs/monitoring-tools-engineer-113248/ ## About the Role * Bachelor's degree in computer science, engineering, information systems, or a related field, or equivalent experience * Minimum seven (7) years of experience in voice operations, voice engineering, or telecommunications * At least five (5) years of experience in IT administration or engineering, with three (3) years focused on VoIP, networking, or telecommunications * Proven track record managing IT telecommunication infrastructure and leading technical teams on complex projects for three or more years * Extensive hands-on experience with Cisco Unified Contact Center platforms, UC Manager, and Webex Contact Center solutions * Strong knowledge of SIP, QoS, network security, and integration of CTI connectors like NovelVox with Epic and Cisco platforms * Familiarity with healthcare communication standards such as HL7 and FHIR, alongside HIPAA compliance awareness * Relevant Cisco Certifications (preferred: CCIE, CCNP, CCDP, CCSA, CCIP) and technical proficiency in REST, XML, OAuth, and SAML * Ability to work effectively in a collaborative environment, with excellent communication and leadership skills * Availability for on-call support, after-hours work, and working in a hybrid environment with a combination of remote and on-site work ## Description This position requires an experienced Voice over IP (VoIP) engineer with a high level of technical expertise in voice systems, telecommunication networks, and project leadership. The role involves supporting and enhancing complex voice infrastructure within a healthcare-focused environment, ensuring optimal performance, security, and strategic planning. It offers an opportunity to contribute to high-visibility projects integral to organizational credibility., * Design, deploy, and support VoIP systems, including Cisco Unified Communications Manager, Cisco Unity/Unity Connection, and related platforms * Lead the integration of CTI connectors such as NovelVox, SpinSci, or AMC, with a focus on NovelVox deployment with Epic and Cisco UC Manager * Troubleshoot and resolve complex interface issues involving REST APIs, JSON, SOAP, HL7, FHIR, XML, and authentication protocols (OAuth, SAML) * Implement and optimize Webex Contact Center, Webex AI, and automation solutions, including virtual assistants and screen-pop functionalities * Manage and configure Cisco IP telephony solutions, including SIP trunking, dial plans, and omnichannel routing (voice, chat, email) * Provide expert-level support for Cisco network infrastructure, including routers, LAN/WAN circuits, QoS, and security measures * Lead architectural planning, system upgrades, and capacity planning for voice and network infrastructure * Collaborate with stakeholders to develop innovative voice solutions aligned with organizational needs and compliance standards * Mentor and train lower-level engineers and operational staff, sharing best practices and technical knowledge * Maintain documentation, monitor system health, and ensure continuous performance optimization ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Introducing JSON Structure](https://www.wearedevelopers.com/videos/100219-introducing-json-structure) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)