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# IT Specialist

- **Company:** TAD PGS, Inc.
- **Location:** Birmingham, AL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Software Applications, Backup Devices, Computer Networks, Desktop Computing, Issue Tracking Systems, Data Logging, Information Technology, Network Server, User Administration, User Accounts
- **Published:** August 5, 2026
- **Apply:** https://dejobs.org/x/x/F920939813584CB7BB353E4CA480CD94/job/

## About the Role

* High school diploma or equivalent.
 * Minimum of 5 years of Current IT Support Experience.
 * Experience with Windows environments, including workstations and servers.
 * Experience with Active Directory, including Group Policy, File/Print sharing, RDP.
Desired Qualifications:

 * Any relevant certifications are a plus (e.g., CompTIA, Google, AWS, Microsoft, etc.).
 * Proven interest in and enthusiasm for technology; willingness to learn and grow in the field.
 * Strong problem-solving skills and attention to detail.
 * Excellent communication and interpersonal skills; ability to explain technical concepts to nontechnical users.
 * Ability to work both independently and collaboratively within a team environment.
 * Experience with Windows 10/11.
 * Experience with macOS operating systems; knowledge of Microsoft 365 products and services is a plus.
 * Experience with Medical IT is a huge plus.
 * Basic understanding of networking concepts and protocols.
 * Proficient in systematic troubleshooting and adept at employing unconventional methods to resolve user issues.
 * Capable of performing calmly and effectively in a dynamic call center environment or at a customer site, with often conflicting priorities and urgent customer requests.

Military connected talent encouraged to apply.

## Description

The IT Specialist II is a member of a team focused on assisting customers via a ticketing system, on-site support, and direct telephone contact. We provide support for Windows desktops and servers, Microsoft 365 products, backup solutions, computer networks, and other IT services., * Customer Service: Providing a positive user experience by being patient , empathetic , and helpful .

 * Responding to Customer Queries: Handling inquiries via phone, email, or tickets to provide immediate assistance.
 * Troubleshooting Technical Issues: Diagnosing and resolving basic and complex technical problems, such as software glitches, connectivity issues, and hardware malfunctions.
 * User Account Management: Managing user accounts, including creating accounts , assigning permissions, and resetting passwords .
 * Software Installation and Configuration: Assisting with the installation and setup of software applications.
 * Logging and Escalating Issues: Documenting issues and escalating more complex problems to higher-level support tiers when necessary.
 * Providing Step-by-Step Guidance: Offering clear instructions to help users resolve their issues independently.


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