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# Desktop Support Engineer

- **Company:** Cynosure Technologies LLC
- **Location:** Indianapolis, IN, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, BIOS, Device Drivers, Virtual Private Networks (VPN), Microsoft Office, Remote Desktop Services, Software Configuration Management, Windows Desktop, Microsoft InTune, Casper Suite, Servicenow, Windows Client
- **Published:** August 5, 2026
- **Apply:** https://www.dice.com/job-detail/911950bb-02c9-4f6b-acc6-fc8e3e92c93a

## About the Role

Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support.

Essential Skills: Windows desktop OSS Support Admin

Skills: Windows 11~Desktop Management - Infrastructure Services (IS)

## Description

· Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of
Laptop/Desktop/VDI
· Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components
like MS Office/VPN/Anti-VirSkype etc.
· Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
· Deployment of device drivers and windows patch updates
· Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
· Manage the Security compliance health status of end user workstations
· Working knowledge of enterprise Ticketing tool like ServiceNow
· Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from
Service Desk team
· Adjust configuration options as required to resolve defects identified while performing corrective action on a device
· Investigate desktop level incidents and identify root causes to be able to provide solutions.
· Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
· Support Windows 11 Feature upgrade using modern management techniques - Intune/Auto Pilot
· L2 Workstations operational support
· Monitor and report on User experience.
· Report on Workstation image deployments and patch compliance metrics.


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