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# Desktop Support Technician

- **Company:** Inc. (osi)
- **Location:** Orange County, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adobe Acrobat, Active Directory, Desktop Computing, Issue Tracking Systems, Internetworking, Microsoft Office, Wireless Access Point, Network Routers, Computer Networking Systems, Office365
- **Published:** August 5, 2026
- **Apply:** https://www.dice.com/job-detail/327b4f01-3ac3-412a-995a-5c91d02fc6b3

## About the Role

* 2-5 years of experience in software, hardware and network
 * Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365
 * Experience with of Windows, M365, PC and Printer configuration
 * Strong customer service skills, detail oriented, and deadline driven
 * Strong communication skills and client interfacing skills
 * Enthusiastic and willing to take initiative

## Description

* Desktop support experience- troubleshooting, configuration, software installation
 * Experience with ticketing system
 * Review onboarding requests, review tickets and document issues
 * Adept at M365, Windows, Active Directory, ticketing systems
 * Provide troubleshooting and support to end users on a variety of issues- incidents and problems
 * Provide technical assistance to the customer (Examples)
 - Password reset
 - Account information
 - Case number information
 - Adobe Reader issues
 - Brower issues
 - Technical computer issues
 - Internet connectivity
 * Set up equipment for employee use
 * Image computers using a variety of methods
 * Install and perform minor repairs to computers and peripheral equipment within the office premises
 * Strong networking skills- IDF/MDF, switches, routers, access point


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