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# L3 Application Support Engineer

- **Company:** Insight Global
- **Location:** Blue Ash, OH, United States
- **Salary:** $91,520.0 - $114,400.0
- **Contract:** Permanent contract
- **Skills:** Unit Testing, Systems Development Life Cycle, Application Enhancement Tool
- **Published:** August 5, 2026
- **Apply:** https://jobs.insightglobal.com/jobs/find_a_job/ohio/blue-ash/l3-application-support-engineer/job-557619/

## About the Role

Major Incident Management experience

 - RCA/Problem Management rigor
 - Production troubleshooting under pressure across a mixed stack
 - Willing to participate in a scheduled on-call rotation (nights/weekends/holidays) for 24x7 support

## Description

· Partner with cross-functional teams to expedite issue resolution and manage to SLAs
· Support and maintain infrastructure and applications, including off-hours support (24 x 7) as required
· Test infrastructure and application changes
· Establish priorities and develop functional and programming specifications for application enhancements and modifications
· Participate in the application technical design process; design, code, and unit test application changes using SDLC best practices
· Complete estimates and work plans for design, development, implementation, and rollout tasks
· Monitor systems, consoles, and performance for service interruptions or delays
· Address and resolve infrastructure system failures
· Execute, log, and report break/fix changes, service requests, and support activities
· Maintain operational procedures, processes, and scripts; follow documented processes to ensure infrastructure stability
· Own incident and problem management: drive major incident response, root cause analysis, and post-incident reviews
· Champion engineering standards and continuously improve software delivery processes
· Build partnerships across application, business, and infrastructure teams
Independently execute large projects and lead other analysts in completing projects


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