> Markdown version of [/jobs/ext/1937405-technical-support-l2-german-speaking](https://www.wearedevelopers.com/jobs/ext/1937405-technical-support-l2-german-speaking). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support L2 (German Speaking)

- **Company:** Wallbox Chargers
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** JIRA, Bluetooth, Salesforce.Com, Wi-Fi Technology, Bug Reporting, Information Technology
- **Published:** August 5, 2026
- **Apply:** https://www.buscojobs.com.es/technical-support-l-2-german-speaking-en-madrid-ID-365593682

## About the Role

Embedded systems knowledge.
Able to connect remotely to them and get the system locks
Analytic vision
Ticketing and reporting systems knowledge, Salesforce, Jira,...
Incident Management
Excellent interpersonal skills
Good practice management for quality of service delivery
Availability to travel based on business needs
Experience dealing with clients
Fluent Dutch (native level) and good command of English (working proficiency).
Is a plus additional languages
Desired
IT knowledge.
Remote operations, Wifi, Bluetooth...
ITIL certification will be assessed positively

## Description

Role Overview The Service engineer core task is to support the L1 Service level with technical knowledge, report bugs and direct contact with key account partners.ResponsibilitiesMonitoring service team ticket, L1 support and adviseShare best practices and coach the teamConstant improvement and maintaining of the internal systemIdentify locks that require follow-up or investigationDevelop interdepartmental communication waysEnsure the documentation and communication of the processes, policies, and procedures for obtaining the correct, timely and cost-effective IT supportDirect the vision for continuous improvement of services with an emphasis on proactive planning, promoting a consumer-focused support culture, and improving the accountability of delivering effective and efficient servicesProduct and process training, support with L1 onboardingSupport key account partners on a daily basisRequirementsEmbedded systems knowledge.Able to connect remotely to them and get the system locksAnalytic visionTicketing and reporting systems knowledge, Salesforce, Jira,...Incident ManagementExcellent interpersonal skillsGood practice management for quality of service deliveryAvailability to travel based on business needsExperience dealing with clientsFluent Dutch (native level) and good command of English (working proficiency).Is a plus additional languagesDesiredIT knowledge.Remote operations, Wifi, Bluetooth...ITIL certification will be assessed positivelyBenefitsFlexible working hoursHybrid work schedule and half FridaysFirst-class private health, dental, and life insurance after your first month at WallboxFlexible compensation tickets valid for transportation, childcare, and restaurant/food delivery appsVariety of breakfast and lunch dishes, every day, at a discounted price at our canteenAt Wallbox, we're committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.We strive to be a more equal?opportunity workplace.#J-*****-Ljbffr


## Related Videos

- [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web)

## Related Articles

- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)