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# Onsite Support Engineer L.5/L2 - Sp

- **Company:** Excis Compliance ltd
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Mobile Application Development, Inventory Management Software, Microsoft Office, Networking Basics, Server Supported Gaming, Wide Area Networks, Diagnostic Tools, Computer Equipment, Information Technology, Network Server, User Administration, Servicenow
- **Published:** August 5, 2026
- **Apply:** https://www.buscojobs.com.es/onsite-support-engineer-l-5-l-2-sp-en-madrid-ID-365610242

## About the Role

Minimum
2+ years of experience
in Desktop Support, IT Support, or Field Services.
Fluency in
Spanish and English
(spoken and written) is mandatory.
Strong customer service and communication skills.
Hands?on experience with:
Windows *****
Active Directory
ServiceNow or similar ITSM tools
Desktop/laptop deployment and imaging
Hardware troubleshooting and replacement
Mobile device support (iOS & Android)
Basic networking and server support
Meeting room technologies and AV equipment
Experience performing warranty hardware repairs for HP, Dell, or Lenovo devices is an advantage.
Strong troubleshooting and analytical skills.
Ability to work independently while managing multiple priorities.
Flexible to travel to nearby customer locations when required.
Knowledge of Microsoft Office applications and endpoint security solutions.
Experience with ITIL processes, enterprise environments, or application support is a plus.

## Description

Join Excis - A Global Leader in IT Support & Infrastructure Services!At Excis, we deliver world-class IT support solutions to enterprise clients across the globe.With operations in190+ countries ,6,000+ engineers , and200+ enterprise clients , we are committed to innovation, collaboration, and exceptional customer service.We're looking for aField Service Engineer (Desktop Support)to join our team inBarcelona, Spain .If you're passionate about IT support, enjoy solving technical challenges, and thrive in a fast-paced enterprise environment, we'd love to hear from you!Why Join Excis?Operations in190+ countriesTrusted by200+ Enterprise ClientsCollaborative and supportive work environmentKey ResponsibilitiesDeliver high-quality onsite and remote IT support for end users across assigned locations.Provide first-line helpdesk and desktop support for hardware, software, and network-related issues.Perform desktop lifecycle activities including imaging, deployment, configuration, troubleshooting, and hardware replacement.Diagnose and resolve technical issues using appropriate diagnostic tools and knowledge base documentation.Manage user administration activities including Active Directory account management and access support.Support and maintain local IT infrastructure, including:Windows workstationsServersPrintersLAN/WAN connectivityBasic network componentsSupport mobile devices running iOS and Android.Conduct regular meeting room and AV equipment health checks to ensure operational readiness.Coordinate with internal engineering teams and external vendors for deployments, upgrades, migrations, and technical implementations.Act as the primary Point of Contact (POC) for local IT support.Ensure all incidents and service requests are logged, tracked, and resolved within SLA using ServiceNow or equivalent ITSM tools.Assist with IT asset management, inventory tracking, stock control, and documentation.Prepare inventory and asset reports, including trend analysis for recurring hardware failures.Provide support to nearby locations when required.Follow company security policies, operational procedures, and best practices.RequirementsMinimum2+ years of experiencein Desktop Support, IT Support, or Field Services.Fluency inSpanish and English(spoken and written) is mandatory.Strong customer service and communication skills.Hands?on experience with:Windows *****Active DirectoryServiceNow or similar ITSM toolsDesktop/laptop deployment and imagingHardware troubleshooting and replacementMobile device support (iOS & Android)Basic networking and server supportMeeting room technologies and AV equipmentExperience performing warranty hardware repairs for HP, Dell, or Lenovo devices is an advantage.Strong troubleshooting and analytical skills.Ability to work independently while managing multiple priorities.Flexible to travel to nearby customer locations when required.Knowledge of Microsoft Office applications and endpoint security solutions.Experience with ITIL processes, enterprise environments, or application support is a plus.What We OfferAt Excis, your expertise makes a real impact.You'll join a dynamic global team where you'll work with cutting?edge technologies while supporting enterprise clients worldwide.Competitive compensationGlobal career opportunitiesProfessional development and continuous learningCollaborative international work environmentExposure to enterprise IT infrastructure and modern workplace technologiesOpportunity to grow with one of the world's leading IT support organizationsReady to Take the Next Step?If you're a customer?focused IT professional looking to grow your career with a global technology company,apply todayand become part of the Excis team inBarcelona, Spain .Excis - Delivering IT Excellence Worldwide.#J-*****-Ljbffr


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