> Markdown version of [/jobs/ext/194011-technician-it-concierge](https://www.wearedevelopers.com/jobs/ext/194011-technician-it-concierge). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technician, IT Concierge - **Company:** Cogeco US Finance, LLC - **Location:** Miramar, FL, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, VoIP, Databases, System Configuration, Desktop Computing, Graphics Software, Issue Tracking Systems, Microsoft Office, Windows Servers, Networking Basics, Network Connections, Service Pack, Software Engineering, Systems Integration, Wireless Networks, CompTIA Strata - PC Hardware Technology Engineer, Information Technology, Laptops, Gsuite - **Published:** May 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=118234b9f0deb4af ## About the Role Do you have experience in Wireless networking?, * Microsoft Office Suite 2016 & 2019 * Administration of Active Directory, Google Workspace and VOIP telephony system * Windows 10 & 11, Windows Server 2016 & 2019 * Technical and Analytical Skills * Organizational and Time Management Skills * Interpersonal and Communication Skills * Working Knowledge of Wireless networking * Provide end-user support and problem resolution for desktops, laptops, printers, and other devices * Troubleshoot computer and laptop hardware * Troubleshoot basic network and telecommunications connectivity issues * Strong knowledge of printer driver and queue creation, installation, management, and troubleshooting * Create and maintain core desktop image to ensure standards of PC builds using imaging software * Working Knowledge of Network, Systems, and email security ## Description The Support Desk will provide support to the employees of Breezeline, employing a high degree of customer service, technical expertise, and timeliness. The Support Desk offers an advanced level of remote IT assistance for problem resolution and escalates complex issues to higher tier personnel. Support Desk takes ownership of an issue and follows through on a resolution with end users and other pertinent information technology staff. Tracks support calls in the Help Desk ticketing system., * Monitor daily system backups and ensure the integrity * Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems in person, via phone, electronically * Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications * Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution * Create and maintain documentation as it relates to system configuration, mapping, processes, and service records. * Ensure system connectivity of all servers, shared software, and other applications * Monitor and test system performance; prepare and deliver system performance statistics and reports * Perform preventative maintenance, including the installation of service packs, patches, hotfixes, anti-virus software, cleaning of Workstations, Printers and other devices * Apply diagnostic utilities to aid in troubleshooting * Leverage troubleshooting skills, documentation and on the job training to document, resolve or escalate support requests * Use basic and advanced troubleshooting technique to resolve or route issues about email problems or features, network connectivity, personal computer problems, and application problems for employees * Utilize help ticketing system to document and route support case to the appropriate groups who can assist in resolving the issue * On-call rotation ## Related Videos - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [The 10 C++ programming questions to expect in an interview](https://www.wearedevelopers.com/magazine/50-the-10-c-programming-questions-to-expect-in-an-interview) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)